itil題庫(kù)

1、1、WhichprocessfunctionisresponsiblefmonitingactivitieseventsintheITinfrastructure在IT基礎(chǔ)架構(gòu)中下列哪個(gè)進(jìn)程或職能是負(fù)責(zé)監(jiān)控活動(dòng)和事件的？A.Servicelevelmanagement服務(wù)級(jí)別管理B.IToperationsmanagementIT運(yùn)營(yíng)管理C.Capacitymanagement能力管理D.Incidentmanagement事故管理An

2、swer：B4、Atwhichstageoftheservicelifecycleshouldtheprocessesnecessarytooperateanewservicebedefined在服務(wù)生命周期中的哪個(gè)階段來(lái)定義執(zhí)行新服務(wù)的必要流程？A.Servicedesign:Designtheprocesses服務(wù)設(shè)計(jì)：設(shè)計(jì)流程B.Servicestrategy:Developtheofferings服務(wù)策略：開(kāi)發(fā)產(chǎn)品C.Servi

3、cetransition:Planpreparefdeployment服務(wù)轉(zhuǎn)型：計(jì)劃和準(zhǔn)備部署D.Serviceoperation:IToperationsmanagement服務(wù)執(zhí)行：IT運(yùn)維管理Answer：A5WhyarepublicframewkssuchasITILattractivewhencomparedtoproprietaryknowledge與專(zhuān)有知識(shí)相比，為什么公共框架較有吸引力，如ITIL？A.Proprieta

4、ryknowledgemaybedifficulttoadoptreplicatetransfersinceitisoftenundocumented專(zhuān)有知識(shí)可能很難采用，復(fù)制或轉(zhuǎn)移，因?yàn)樗菬o(wú)證B.Publicframewksarealwayscheapertoadopt采用公共框架總是更便宜C.Publicframewksarepreivetellyouexactlywhattodo公共框架是指令性的，并準(zhǔn)確地告訴你該怎么做D.

5、Proprietaryknowledgehasbeentestedinawiderangeofenvironments專(zhuān)有知識(shí)已在各種環(huán)境中進(jìn)行了測(cè)試Answer：A6、Whichofthefollowingisanobjectiveofbusinessrelationshipmanagement下列哪項(xiàng)是企業(yè)關(guān)系管理的目的？A.Toidentifypatternsofbusinessactivity確定業(yè)務(wù)活動(dòng)的模式B.Toensur

6、ehighlevelsofcustomersatisfaction為保證高水平的客戶(hù)滿(mǎn)意度C.Tosecurefundingtomanagetheprovisionofservices保障服務(wù)管理資金D.ToensurestrategicplansfITservicesexist為現(xiàn)有IT服務(wù)確保戰(zhàn)略規(guī)劃Answer：B7、ThedesignofITservicesrequirestheeffectiveefficientuseof“t

7、hefourPs“.WhatarethesefourPsIT服務(wù)的設(shè)計(jì)要求有效地利用“四個(gè)P”。什么是“四個(gè)P”？A.Peopleprocesspartnersperfmance人，流程，合作伙伴，表現(xiàn)B.Perfmanceprocessproductsplans表現(xiàn)，流程，產(chǎn)品，計(jì)劃Answer：B12Whyisitimptantfserviceproviderstounderstpatternsofbusinessactivity(

8、PBA)為什么服務(wù)提供商了解業(yè)務(wù)活動(dòng)（PBA）的模式很重要？A.PBAarebasedonganizationalrolesresponsibilitiesPBA是基于組織角色和職責(zé)的B.ITserviceprovidersCANNOTschedulechangesuntiltheyunderstPBAIT服務(wù)供應(yīng)商明白PBA才能安排的變更C.Demftheservicesdeliveredbyserviceprovidersaredi

9、rectlyinfluencedbyPBA服務(wù)有供應(yīng)商提供，PBA直接影響服務(wù)需求D.UnderstingPBAistheonlywaytoenableaccurateservicelevelrepting了解PBA是以實(shí)現(xiàn)服務(wù)水平報(bào)告精確化的唯一的途徑Answer：C13、WhichoneofthefollowingwouldNOTbedefinedaspartofeveryprocess下列哪一個(gè)不會(huì)被定義為進(jìn)程的共有部分？A.Ro

10、les角色B.Inputsoutputs輸入和輸出C.Functions職能D.Metrics指標(biāo)Answer：C14、Whichprocessisresponsiblefrecdingthecurrentdetailsstatusinterfacesdependenciesofallservicesthatarebeingrunbeingpreparedtorunintheliveenvironment對(duì)于正在運(yùn)行或正準(zhǔn)備在現(xiàn)場(chǎng)環(huán)境中

11、運(yùn)行的服務(wù)，下列哪個(gè)進(jìn)程負(fù)責(zé)記錄當(dāng)前服務(wù)的詳細(xì)信息，狀態(tài)，接口和所有的依存關(guān)系？A.Servicelevelmanagement服務(wù)級(jí)別管理B.Servicecataloguemanagement服務(wù)目錄管理C.Demmanagement需求管理D.Servicetransition服務(wù)轉(zhuǎn)型Answer：B15Aprocessownerhasbeenidentifiedwithan“I”inaRACImatrix.Whichoneoft

12、hefollowingwouldbeexpectedofthem在RACI中，進(jìn)程所有者被定義為“I”，下列哪一個(gè)是“I”？A.Beaccountableftheoutcomeofanactivity為活動(dòng)的結(jié)果承擔(dān)責(zé)任B.Perfmanactivity執(zhí)行活動(dòng)C.Bekeptuptodateontheprogressofanactivity了最活動(dòng)的最新進(jìn)展D.Manageanactivity管理活動(dòng)Answer：C16Whichof