項(xiàng)目部運(yùn)營(yíng)管理手冊(cè)

1、目錄目錄第一部分：管理架構(gòu)及崗位職責(zé)第一部分：管理架構(gòu)及崗位職責(zé)............................................................................................31.產(chǎn)險(xiǎn)項(xiàng)目部管理架構(gòu)...................................................31.1產(chǎn)險(xiǎn)項(xiàng)目部管理架構(gòu)....................

2、.............................31.2崗位職責(zé)...........................................................4第二部分：現(xiàn)場(chǎng)管理制度第二部分：現(xiàn)場(chǎng)管理制度.....................................................................................................

3、...92.1現(xiàn)場(chǎng)行為規(guī)范........................................................92.1.1現(xiàn)場(chǎng)紀(jì)律.........................................................92.1.2系統(tǒng)操作........................................................102.2現(xiàn)場(chǎng)行為規(guī)范扣分標(biāo)準(zhǔn)...

4、.............................................112.2.1現(xiàn)場(chǎng)紀(jì)律........................................................112.2.2系統(tǒng)操作........................................................122.3交接班制度...............................

5、...........................122.4考勤制度............................................................132.5保密制度............................................................152.6值班長(zhǎng)巡視制度...........................................

6、...........162.7彈性排班制度........................................................172.8定期培訓(xùn)月考制度....................................................172.9末位淘汰制..........................................................182.10會(huì)議制

7、度...........................................................182.10.1班前班后會(huì).....................................................182.10.2項(xiàng)目部工作例會(huì).................................................192.10.3部門(mén)工作例會(huì)................

8、...................................19第三部分：招聘培訓(xùn)體系第三部分：招聘培訓(xùn)體系......................................................................................................20203.1人員招聘................................................

9、............203.1.1招聘流程........................................................203.1.2招聘的測(cè)試與評(píng)估................................................203.2崗前培訓(xùn)............................................................203.2.1職業(yè)

10、生涯設(shè)計(jì)：..................................................203.2.2基礎(chǔ)素質(zhì)培訓(xùn)....................................................213.2.3業(yè)務(wù)知識(shí)培訓(xùn)和技能培訓(xùn)..........................................213.3在崗培訓(xùn)...............................

11、.............................213.3.1服務(wù)技巧培訓(xùn)....................................................213.3.2新業(yè)務(wù)培訓(xùn).....................................................213.3.3針對(duì)性培訓(xùn).................................................

12、....223.4轉(zhuǎn)崗晉升培訓(xùn)......................................................223.4.1管理技能培訓(xùn)....................................................223.5待崗培訓(xùn)...........................................................223.5.1補(bǔ)充業(yè)務(wù)培訓(xùn).....

13、...............................................233.5.2技能強(qiáng)化培訓(xùn)....................................................233.6人員儲(chǔ)備計(jì)劃........................................................23第四部分：后勤保障體系第四部分：后勤保障體系.................

14、.....................................................................................20203第一部分：管理架構(gòu)及崗位職責(zé)第一部分：管理架構(gòu)及崗位職責(zé)1.1.XXXX項(xiàng)目管理架構(gòu)項(xiàng)目管理架構(gòu)1.1XX1.1XX項(xiàng)目管理管理架構(gòu)項(xiàng)目管理管理架構(gòu)業(yè)務(wù)一組組長(zhǎng)業(yè)務(wù)一組組長(zhǎng)信息協(xié)調(diào)崗品管培訓(xùn)崗座席座席項(xiàng)目主管項(xiàng)目經(jīng)理人員比例：經(jīng)理：主管：組長(zhǎng)：座席=1:1:4