冠寓運(yùn)營管理手冊(cè)

1、運(yùn)營管理手冊(cè)V1.0版1冠寓運(yùn)營管理手冊(cè)目錄前言.................................................................................7一、門店組織架構(gòu).......................................................................8（一）店長崗位職責(zé).........................

2、.................................................8（二）管家崗位職責(zé)..........................................................................8（三）保潔崗位職責(zé)..........................................................................9（四

3、）工程崗位職責(zé)..........................................................................9（五）安保崗位職責(zé).........................................................................10運(yùn)營管理手冊(cè)V1.0版32、寬帶管理....................................

4、....................................253、監(jiān)控管理........................................................................25（七）行政管理.............................................................................261、門店執(zhí)照節(jié)點(diǎn)........

5、............................................................262、執(zhí)照存檔要求....................................................................26（八）工程質(zhì)檢及交接......................................................................

6、.261、工程質(zhì)檢流程....................................................................262、樣板間交接......................................................................273、公區(qū)交接流程及時(shí)間節(jié)點(diǎn)...............................................

7、...........284、項(xiàng)目整體交接流程及時(shí)間節(jié)點(diǎn)......................................................295、門店門鎖、水電、消防系統(tǒng)培訓(xùn)....................................................306、開荒交付............................................................

8、............307、除甲醛交付......................................................................30（九）采購.................................................................................301、集團(tuán)造采.................................

9、.......................................302、地區(qū)采購........................................................................303、門店采購........................................................................31（十）開業(yè)..............

10、...................................................................311、開業(yè)檢查........................................................................312、開業(yè)規(guī)則.................................................................

11、.......313、開業(yè)準(zhǔn)備........................................................................314、開業(yè)活動(dòng)........................................................................32（十一）附件.............................................

12、..................................32四、運(yùn)營銷售篇........................................................................33（一）開業(yè)前銷售準(zhǔn)備工作...................................................................331、門店來電接聽流程............

13、....................................................332、未開業(yè)門店來電接聽話術(shù)..........................................................343、已開業(yè)門店來電接聽話術(shù)..........................................................354、銷售目標(biāo)及分解...........

14、.......................................................355、銷售渠道維護(hù)....................................................................366、線下地推........................................................................367、中介渠

15、道操作....................................................................368、中介合作協(xié)議及提報(bào)流程..........................................................379、銷售樣板間展示標(biāo)準(zhǔn)..............................................................3

16、710、銷售物料準(zhǔn)備...................................................................38（二）銷售價(jià)格管理.........................................................................381、銷售價(jià)格制定.................................................