門店運營管理手冊匯編

1、022.3.7門店商品的單據(jù)管理513門店顧客服務手冊門店顧客服務手冊.....................................................................523.1顧客服務職責......................................................................................................523

2、.1.1店長顧客服務職責523.1.2店員顧客服務職責523.2顧客服務流程......................................................................................................523.2.1維修服務流程523.2.2上門服務流程543.2.3店面顧客投訴處理流程553.2.4電話回訪流程563.3顧客服務規(guī)范.............

3、.........................................................................................573.3.1顧客服務禮儀規(guī)范573.3.2售后服務規(guī)范643.3.3顧客投訴處理規(guī)范673.3.4會員服務規(guī)范693.4顧客服務檢查規(guī)定..............................................................

4、...............................753.5工具表單...............................................................................................................754門店陳列手冊門店陳列手冊......................................................

5、......................804.1門店陳列職責......................................................................................................804.1.1門店店長陳列職責804.1.2門店店員陳列職責804.2門店陳列工作流程..........................................

6、...................................................814.3門店陳列規(guī)范......................................................................................................814.3.1門店區(qū)域劃分814.3.2店堂燈光及音樂使用規(guī)范834.3.3宣傳資料使用規(guī)范844.3.4陳列原

7、則894.3.5陳列用具使用規(guī)范934.3.6門店陳列方式規(guī)范954.3.7門店陳列形態(tài)規(guī)范984.3.8生動化陳列規(guī)范1004.4門店陳列檢查規(guī)定...........................................................................................1014.5工具表單.............................................