店長手冊(cè)

1、機(jī)密級(jí)別機(jī)密級(jí)別：A深圳市逸馬管理顧問有限公司深圳市逸馬管理顧問有限公司指導(dǎo)指導(dǎo)實(shí)業(yè)有限公司店長手冊(cè)2目錄目錄編制說明編制說明.............................................................................................................................................................

2、.......2目錄目錄............................................................................................................................................................................31門店組織結(jié)構(gòu)與職責(zé)門店組織結(jié)構(gòu)與職責(zé)................

3、........................................................................................................................51.1門店組織結(jié)構(gòu)圖....................................................................51.2店長崗位職責(zé)...........

4、...........................................................51.3副店長崗位職責(zé)....................................................................61.4店長的角色定位....................................................................61.

5、4.1門店的代表者..................................................................61.4.2經(jīng)營目標(biāo)的執(zhí)行者..............................................................61.4.3賣場(chǎng)的指揮者.........................................................

6、.........61.4.4門店士氣的激勵(lì)者..............................................................61.4.5員工的培訓(xùn)者..................................................................61.4.6各種問題的協(xié)調(diào)者...........................................

7、...................71.4.7營運(yùn)與管理業(yè)務(wù)的控制者........................................................71.4.8工作成果的分析者..............................................................72店長日常工作主要流程及操作規(guī)范店長日常工作主要流程及操作規(guī)范....................

8、............................................................................................82.1早會(huì)流程..........................................................................82.2交接班流程與規(guī)范..................................

9、...............................102.3周例會(huì)流程與規(guī)范.................................................................122.4店長日工作要點(diǎn)...................................................................142.5店長每周工作要點(diǎn)...................

10、..............................................152.6店長每月工作要點(diǎn).................................................................163店長管理工作規(guī)范店長管理工作規(guī)范.............................................................................

11、.............................................................17173.1人事行政管理.....................................................................173.1.1出勤管理..................................................................

12、...173.1.2工時(shí)管理（排班管理）.........................................................183.1.3員工績效管理.................................................................193.2快樂溝通........................................................

13、.................203.2.1溝通總原則...................................................................203.2.2學(xué)會(huì)傾聽.....................................................................203.2.3快樂溝通的十三把小飛刀..........................

14、.............................213.3快樂工作坊的應(yīng)用.................................................................213.3.1規(guī)劃快樂.....................................................................213.3.2快樂招聘......................

15、...............................................223.3.3快樂執(zhí)行.....................................................................233.4員工培訓(xùn)與輔導(dǎo)...................................................................243.4.1培訓(xùn)方式的使用