zzz-it運(yùn)維技術(shù)支持及售后服務(wù)方案

1、前言...........................................................................................................31.總體服務(wù)目標(biāo)......................................................................................................

2、.................32.方案設(shè)計(jì)原則.......................................................................................................................3第一章技術(shù)支持方案.................................................................

3、............41.設(shè)備技術(shù)參數(shù)說明...............................................................................................................4第二章項(xiàng)目實(shí)施保障...........................................................................5

4、62.1質(zhì)量保障體系..................................................................................................................562.2質(zhì)量保證流程.....................................................................................

5、.............................572.3項(xiàng)目質(zhì)量控制方法..........................................................................................................592.4項(xiàng)目人員配置安排...........................................................

6、...............................................60技術(shù)人員配置表............................................................................................................60第三章售后服務(wù)保障措施...........................................

7、........................873.1服務(wù)質(zhì)量管理.................................................................................................................873.2服務(wù)保障方案.............................................................

8、.....................................................903.2.1信息化設(shè)備服務(wù)范圍...........................................................................................903.2.2信息化設(shè)備維護(hù)..............................................

9、.....................................................903.2.3軟件系統(tǒng)維護(hù).......................................................................................................913.2.4音響系統(tǒng)維護(hù)......................................

10、................................................................923.2.5設(shè)備日常保養(yǎng)及維修...........................................................................................943.2.6第三方維修管理...................................

11、................................................................953.2.7客戶端防病毒升級(jí)軟件.......................................................................................973.2.8信息資產(chǎn)巡檢.......................................

12、................................................................98第四章運(yùn)維服務(wù)方案...........................................................................994.1運(yùn)維服務(wù)準(zhǔn)備...........................................................

13、.......................................................99簽定必要的協(xié)議和約定.................................................................................................99人員準(zhǔn)備..................................................

14、....................................................................100工具準(zhǔn)備......................................................................................................................1004.2項(xiàng)目人員組織...............

15、.................................................................................................1004.2.1人員結(jié)構(gòu).............................................................................................................10

16、04.2.2人員職責(zé)與崗位要求.........................................................................................1034.3服務(wù)計(jì)劃..........................................................................................................

17、..............103服務(wù)時(shí)間......................................................................................................................103進(jìn)場(chǎng)初始階段........................................................................

18、......................................103第一個(gè)服務(wù)階段..........................................................................................................105第二個(gè)服務(wù)階段........................................................

19、..................................................105服務(wù)總結(jié)和延續(xù)階段..................................................................................................106第五章應(yīng)急服務(wù)方案................................................

20、.........................1065.1應(yīng)急措施總則................................................................................................................106前言前言1.總體服務(wù)目標(biāo)總體服務(wù)目標(biāo)我公司提供硬件、系統(tǒng)軟件的安裝、調(diào)試，應(yīng)用軟件的開發(fā)維護(hù)等一系列IT服務(wù)。我公司自成立以來，一直致力

21、于高校系統(tǒng)、政府機(jī)關(guān)、部隊(duì)系統(tǒng)、金融系統(tǒng)等領(lǐng)域的智能化系統(tǒng)工程的施工和服務(wù)。無論在施工還是在售后服務(wù)方面，我公司都有一支經(jīng)驗(yàn)豐富、敬業(yè)力強(qiáng)的隊(duì)伍。對(duì)于我們施工的項(xiàng)目，我們的售后服務(wù)都本著及時(shí)、認(rèn)真的態(tài)度，力求為客戶提供優(yōu)質(zhì)的產(chǎn)品及高效的服務(wù)。我公司具有豐富的施工經(jīng)驗(yàn)的技術(shù)支持開發(fā)隊(duì)伍，旨在幫助客戶根據(jù)各自需求和條件提供軟硬件及外設(shè)的安裝和調(diào)試，設(shè)計(jì)、維護(hù)等服務(wù)，從而使客戶真正滿足需要。2.方案設(shè)計(jì)原則方案設(shè)計(jì)原則隨著計(jì)算機(jī)及網(wǎng)絡(luò)技術(shù)迅猛