軟件服務(wù)創(chuàng)新模式演化及實(shí)證研究.pdf

1、浙江大學(xué)碩士學(xué)位論文軟件服務(wù)創(chuàng)新模式演化及實(shí)證研究姓名：孫阿楠申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：管理科學(xué)與工程指導(dǎo)教師：魏江20060401浙江大學(xué)碩士學(xué)位論文軟件服務(wù)創(chuàng)新模式演化及實(shí)證研究AbstractSoftwareindustryhasinvolvedintoanewera，whichwasso—called‘ServiceCompetitionEra’Serviceinnovationhasbecomeoneofthemostimpor

2、tantdrivingforcetowardsdevelopmentofsoftwareenterpriseHowevermostoftheinnovationresearchliteraturesconcernsoftwareproductdevelopmentfromaviewoftechnologyinnovationThereareonlyfewscholarsdiscusssoftwareindustryinnovationf

3、romtheviewofserviceinnovationThelackoftheoryonsoftwareserviceinnovationhasconsgainedthefurtherdevelopmentofsoftwareservicesectorThus，theauthortriestOdiscusssomethingaboutsoftwareserviceinnovationfromitspatternandkeysucce

4、ssfactors，basedonaviewofenterpriseevolution，anddosomecontributiontopromotetheinnovationofsoftwareenterprisesSoftwareservicesectorisregardedasimportantcomponenttotheknowledgeintensivebusinessservice(Miles，1998)Thus，astheb

5、aseoftheentireresearch，theconceptofsoftwareserviceandsoftwareserviceinnovationaredefinedbasedonknowledgeintensiveserviceinnovationtheoryAfterwards，thefundamentalsoftwareserviceinnovationpauemisdiscussed，namedadhocinnovat

6、ionpatternAccordingtOthetheoryofadhocinnovation(Gallouj，1997)，thesoftwareservicedefiveringprocessCanbeseenastheadhocinnovationprocessWhereastheadhocinnovationpauemwillnotstaythesarneconditionallthetimeThecharactersofadho

7、tpatternchangedalongwj血theevolutionoftheenterprkseAccordingtOthetheoryofsoftwareenterpriseevolution，theauthorsummarizestwodimensionstOanalysetheevolutionofadhocinnovationpattern，Thesetwodimensionsaresoftwareproductcustom

8、izeddegreeandservicepacketextentBasedondifferentstageofadhocpatternevolution，threekindsofsubpatternareidentified‘TotalCustomizationPattern’，‘Re—ExploitationPattern’and‘FunctionConfigurationPattern’Andthenonecaseissuppfie

9、dtoprovetheevolutionpathofthesoftwareserviceadhocinnovationpatternBasedontheabovediscussion，threetypicalcasesareusedtoanalysethedetailsoninnovationprocessofthreeinnovationpatternFromthecaseanalysis，theauthorcomparesinnov

10、ationprocesscharactersofthreeinnovationpattemandsummarizethekeysuccessfactorsunderthesedifferentpatternInordertOtestuniversafityofthesefactors，ExperimentalresearchistakenfocusingontheinnovationSuccessinfluencingfactorsTh