建行網(wǎng)點(diǎn)轉(zhuǎn)型工作手冊(cè)

1、目錄第1單元：網(wǎng)點(diǎn)經(jīng)理…………………………………………………………………….1第2單元：個(gè)人業(yè)務(wù)顧問(wèn).................................................................................................5第3單元：個(gè)人業(yè)務(wù)顧問(wèn).............................................................

2、....................................9第4單元：個(gè)人客戶經(jīng)理...............................................................................................13第5單元：現(xiàn)金和重要單證...............................................................

3、............................19第6單元：柜員主管.......................................................................................................22第7單元：高級(jí)柜員...................................................................

4、....................................26第8單元：普通柜員.......................................................................................................30第9單元：大堂經(jīng)理...........................................................

5、............................................34第10單元：?jiǎn)T工.............................................................................................................38第11單元：個(gè)人業(yè)務(wù)顧問(wèn)...........................................

6、..................................................42第12單元：柜員...........................................................................................................48第1單元：網(wǎng)點(diǎn)經(jīng)理單元：網(wǎng)點(diǎn)經(jīng)理崗位與職責(zé)工作手冊(cè)崗位與職責(zé)工作手冊(cè)職責(zé)職責(zé)?對(duì)網(wǎng)點(diǎn)的人員、銷售績(jī)效、

7、服務(wù)質(zhì)量、客戶滿意度和業(yè)務(wù)風(fēng)險(xiǎn)承擔(dān)全面的管理職責(zé)?管理網(wǎng)點(diǎn)客戶資源，策劃組織營(yíng)銷活動(dòng)，提高網(wǎng)點(diǎn)銷售業(yè)績(jī)?通過(guò)改善服務(wù)質(zhì)量，提供規(guī)范一致的服務(wù)體驗(yàn)，提高客戶滿意度?監(jiān)督執(zhí)行風(fēng)險(xiǎn)防范措施，加強(qiáng)關(guān)鍵風(fēng)險(xiǎn)點(diǎn)控制，提高風(fēng)險(xiǎn)管理能力?激勵(lì)、管理員工團(tuán)隊(duì)，提高員工綜合業(yè)務(wù)素質(zhì)和整體協(xié)作能力匯報(bào)路線匯報(bào)路線網(wǎng)點(diǎn)經(jīng)理向管轄行個(gè)人金融部經(jīng)理匯報(bào)（如四川錦城支行）網(wǎng)點(diǎn)經(jīng)理向支行行長(zhǎng)匯報(bào)（如江蘇化龍巷支行）角色描述角色描述?策劃和組織網(wǎng)點(diǎn)營(yíng)銷活動(dòng)?組織協(xié)調(diào)網(wǎng)點(diǎn)