酒店管理

1、1目錄第2章總經(jīng)辦管理工具設(shè)計........................................................................................................622日常事務(wù)管理工具..........................................................................................

2、..............6221酒店會議管理細(xì)則..........................................................................................6222酒店檔案管理辦法..........................................................................................82

3、23接待來訪管理辦法........................................................................................10225文件起草管理辦法........................................................................................12第3章前廳部管理工具設(shè)計.......

4、...............................................................................................1431總機(jī)管理工具設(shè)計......................................................................................................14312總機(jī)問詢應(yīng)答

5、規(guī)范........................................................................................14314總機(jī)轉(zhuǎn)接服務(wù)管理規(guī)范................................................................................1532前臺管理工具設(shè)計.......................

6、...............................................................................16322前臺會員管理實施細(xì)則................................................................................16323前臺會員辦理獎勵細(xì)則...............................

7、.................................................183212前臺散客預(yù)訂受理辦法..............................................................................203213前臺排房工作管理辦法.............................................................

8、.................223227前臺工作必備表單大全..............................................................................2433行政樓層管理工具設(shè)計..............................................................................................2

9、8333行政樓層客人入住退房管理辦法................................................................28336客人早餐服務(wù)工作規(guī)范................................................................................29337客人午茶服務(wù)工作規(guī)范............................

10、....................................................313311客人圖書閱覽服務(wù)規(guī)范..............................................................................323313行政樓層工作表單大全..........................................................

11、....................3434客戶關(guān)系管理工具設(shè)計..............................................................................................36342VIP客戶接待管理辦法............................................................................

12、....36343客戶入會管理工作辦法................................................................................38344客戶關(guān)系協(xié)調(diào)處理辦法................................................................................39346客戶常見問題處理辦法...........

13、.....................................................................41第4章禮賓部管理工具設(shè)計......................................................................................................4341禮賓部工作任務(wù)體系設(shè)計....................

14、......................................................................43415客人物品轉(zhuǎn)交管理辦法................................................................................43416客人物品郵寄管理辦法........................................

15、........................................444113禮賓員工作必備表格..................................................................................4642行李服務(wù)管理工具設(shè)計.....................................................................

16、.........................49422行李房日常管理辦法....................................................................................49425人工叫醒服務(wù)管理辦法................................................................................50

17、426客人行李存取管理辦法................................................................................51428酒店行李車保養(yǎng)管理辦法............................................................................5343大堂迎賓管理工具設(shè)計.....................

18、.........................................................................55432大堂迎賓員服務(wù)規(guī)范....................................................................................55433客人送迎服務(wù)規(guī)范....................................

19、....................................................57435酒店車場管理服務(wù)規(guī)范................................................................................5944車隊管理工具設(shè)計.............................................................

20、.........................................61382客用品采購管理工具設(shè)計........................................................................................112822客用品采購管理辦法............................................................

21、......................112824客用品采購合同范本..................................................................................11483廚房采購管理工具設(shè)計......................................................................................

22、......116832廚房食品驗收工作標(biāo)準(zhǔn)..............................................................................116835廚房食品采購合同范本..............................................................................11984餐廳用品采購管理工具設(shè)計.........

23、...........................................................................121842餐廳用品采購控制規(guī)范..............................................................................121844餐廳用品采購合同范本...................................

24、...........................................12385工程用品采購管理工具設(shè)計....................................................................................125851工程用品采購招標(biāo)細(xì)則............................................................

25、..................125852工程用品采購管理辦法..............................................................................128854工程用品采購合同范本..............................................................................13086安防用品采購管理工

26、具設(shè)計....................................................................................133864防盜監(jiān)控設(shè)備采購合同范本......................................................................13387健身器材采購管理工具設(shè)計............................

27、........................................................135871健身器材采購工作規(guī)范..............................................................................135874健身器材采購合同范本......................................................

28、........................13688水療物品采購管理工具設(shè)計....................................................................................139881水療物品采購實施辦法..............................................................................1

29、39884水療物品采購合同范本..............................................................................14189鮮花綠植采購管理工具設(shè)計....................................................................................144893鮮花綠植采購合同范本..........

30、....................................................................144第9章康樂部管理工具設(shè)計....................................................................................................14691健身房管理工具設(shè)計.......................

31、.........................................................................146914游泳池安全衛(wèi)生管理辦法..........................................................................146915健身房會員服務(wù)管理辦法.......................................

32、...................................14892水療管理工具設(shè)計....................................................................................................150924水療服務(wù)項目銷售方案........................................................

33、......................15094酒吧管理工具設(shè)計....................................................................................................151941酒吧日常服務(wù)規(guī)范.......................................................................

34、...............151第10章保安部管理工具設(shè)計..................................................................................................155101監(jiān)控管理工具設(shè)計.............................................................................

35、.....................1551012酒店監(jiān)控中心管理辦法............................................................................1551013監(jiān)控錄像資料管理辦法............................................................................1561014視頻監(jiān)控系統(tǒng)

36、管理辦法............................................................................158102消防安全管理工具設(shè)計..........................................................................................1601021明火動用安全管理辦法.................

37、...........................................................1601022消防設(shè)施檢查管理辦法............................................................................1611027廚房防火安全管理辦法...................................................

38、.........................163105車場保安管理工具設(shè)計..........................................................................................1651052車輛停泊安全管理辦法........................................................................