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2、.WHILE38SEEN39FROM40CRECT41THOSE42F43WITH44THAT45CRECTWritingWritingPart1To:P.JonesFrom:LuisaGambonDate:21November2002Subject:LatenessMrJonesIhavenoticedthatyouoftenarrivelatefwkespeciallyonMondaymnings.Asyourcolleaguesa

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4、iatetone.Part2ReptoncustomercomplaintsINTRODUCTIONThisrepthasthepurposeofpresentingthereasonsfcustomercomplaintsin2002.FIELDINGSThecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseo

5、fthecomputersystemsbreakdown.InMarchtheyfellto230becauseanimproveddersystemwasintroduced...wd完美格式Writeonetwoudsanumberinthenumberedspacesonthenotesfmsbelow.Afteryouhavelistenedoncereplayeachrecding.ConversationOne.Questi

6、ons1to4.Lookatthefmbelow.Youwillhearamanaskingacolleaguefinfmationaboutafmeremployee.Youhave15secondstoreadthroughthefm.[pause]Nowlistenfillinthespaces.Woman:Personnel...Man:HelloitsTimherefromFinance.Woman:HiTim.Man:Ive

7、hadaletterfromthetaxofficeaboutastudentwhowkedherelastsummer–Iwonderifyoucouldlookhimupinyourrecds.Woman:SurewhatsthenameMan:ThesurnamesJaye.FirstnameStephen.Woman:HowdoeshespellhissurnameMan:JAYE.GotthatWoman:Ohyesherew

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10、fourhundredfiftysevenpoundssixty.AnythingelseMan:Thatsfinethanks.Illsendthemtheinfmationtoday...[pause]Nowlistentotherecdingagain.[pause]ConversationTwo.Questions5to8.Lookatthenotebelow.Youwillhearamandescribingaproblemw

11、ithander.Youhave15secondstoreadthroughthenote.[pause]Nowlistenfillinthespaces.Woman:HelloBlackwellPrinters.JulieDavidsonspeaking.HowmayIhelpyouMan:Hello.ThisisMarkJonesfromEuropeHolidays.IwashopingtospeaktoStevenKirbyabo

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