通信企業(yè)員工工作壓力源結構研究.pdf

1、Y1088162學校代碼：10475學號：104753040304河南大學研究生碩士學位論文通信企業(yè)員工工作壓力源結構研究StudyoIlStructureofEmployees’OccupationalStressSourcesin。6。‘?！瓻nterisesCommunicationIEnterwnses專業(yè)專業(yè)研究年名稱：些旦!皇堡堂代碼：壁蘭Q蘭旦!方向：篁堡塵堡堂皇△壟塑塑堡望級：二oo四級研究生姓名：李延導師姓名、職稱：王

2、明輝副教授完成日期：論文主題詞：二oo七年五月通信員工／工作壓力源／壓力管理AbstractInrecenttenyears，continuouslydeepeningofreformandimprovhagofmanagementmechanismhavebroughtnewopportunitiesfordevelopmenttocommunicationenterprisesOccupationalpressureofcommun

3、icationenterpriseemployeealsoassumestheescalation乜endT11iSresearchselectsemployeesofcommunicationenterprisesassubjectsandpreliminarilydrawsupthequestionnaireonoccupationalstresssourceofcommunicationenterprises’employeesT

4、hroughquestionnairesurveyandinterviewstheresearchevaluatesthestatusoftheemployees’occupationalstresssources111eresuRindicatedthattheselfmadequestionnairehasperfectreliabilityandvalidityItisalleffectivetooltOsurveyoccupat

5、ionalstresssourceofcommunicationenterprises’employeesSamplesforresearchcomefromemployeesofChinaNeteom。ChinaMobile，ChinaUnicornandChinaTelecominsuchcitiesasKaifengZhengzhouShangqinPingningShahLuoyang。andAn’yangTotally1000

6、questionnairesweresentoutamongwhiell925weredrawnbackand823questionnairesalequalifiedThroughexploratoryfactoranalysis，confirmatoryfactoranalysis，Ttests，andonewayanalyfisofvarianceonthedatathercsmtshowsthat：(1)Occupational

7、stressmainlycomesfromfivesources：workfamilyconflict，organizationstructureandatmosphere，marketstress，personalprofessionaldevelopmentandworkingload(2)Employeeswithdifferentgenderage，workingdepartmentdutylengthofservice，aca

8、demiccredentialsandmarriagestatusbearnotablydifferentoccupationalstress(3)舢awhole，occupationalstressofcommunicationentc刪ses’employeesisofuppermediumlevelFinallythisresearchadvancessomecountermeasuresforcommunicationenter

9、prises’employeesonoccupationalstressmanagementfrombothorganizationaspectandpersonalaspectOrganizationaspect：(1)Perfectingperformanceevaluationsystem(2)Combingtheworkflowtoraiseefficiency(3)Enhancingperformancestrength(4)

10、Carryingoutemployeeassistanceprograms(5)Strengtheningmanagementcommunication，Personalaspect：(1)Fosteringconfidence(2)Carryingontimemanagement(3)Seekingforsocialsupport(4)MasteringinterpersonalcommunicationsKeywords：emplo