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1、本論文以三家埃塞俄比亞五星級(jí)酒店（在亞的斯亞貝巴的Radisson Blu Hotel，CapitalHotel&Spa和GoldenTulip）對(duì)國(guó)際客戶的服務(wù)能力為研究對(duì)象，以確定外國(guó)客戶對(duì)酒店服務(wù)水平的滿意程度。論文采用定量分析方法中的描述性分析方法進(jìn)行研究。首先，通過隨機(jī)收集入住以上五星級(jí)酒店的國(guó)外客戶的數(shù)據(jù)，采用SPSS軟件的描述性和推斷性分析模塊對(duì)收集數(shù)據(jù)的質(zhì)量和可靠性進(jìn)行了估計(jì)和分析。其次，建立了酒店客戶服務(wù)質(zhì)量的五維度模
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