[雙語翻譯]酒店管理外文翻譯—質量管理能否提高績效，或反之亦然？來自酒店業(yè)的證據(jù)（節(jié)選）

1、字數(shù)：英文 字數(shù)：英文 2283 2283 單詞， 單詞，12593 12593 字符；中文 字符；中文 4193 4193 漢字 漢字出處： 出處：Tar Tarí J J, J, Pereira-Moliner Pereira-Moliner J, J, Pertusa-Ortega Pertusa-Ortega E M, M, et et al. al. Does Does quality qual

2、ity management management improve improve performance performance or or vice vice versa? versa? Evidence Evidence from from the the hotel hotel industry[J]. industry[J]. Service Service Business, Business, 2017, 2017, 11

3、(1): 11(1): 23-43. 23-43.外文文獻： 外文文獻： Does quality management improve performance or vice versa? Evidence from the hotel industryAbstract This paper has several aims: (a) to identify an empirical taxonomy of quality mana

4、gement (QM), (b) to assess whether more advanced QM hotels achieve better performance levels and (c) to analyse whether hotels with better performance levels have more advanced QM levels. This paper contributes to identi

5、fy a taxonomy of QM in hotels showing the association between a particular level of QM and different performance dimensions. In addition, the paper sheds light on the possible selection effect in the hotel industry. The

6、study finds that hotels with higher QM levels have better hotel guest satisfaction and employee satisfaction, efficiency and better business performance. It also shows that hotels with better performance levels develop Q

7、M to a greater extent. Accordingly, QM level is one factor among others that explain better performance levels in hotels. Also, good performance can facilitate the implementation of QM practices.Keywords: Quality managem

8、ent; Performance; Cluster analysis; Selection effec; Hotel industry1.IntroductionQuality management (QM) is a management system that includes a set of extend the knowledge about a taxonomy of QM and the selection effect

9、to the hotel context.This paper has several aims: (a) to identify an empirical taxonomy of QM in the hotel industry, (b) to assess whether more advanced QM hotels achieve better performance levels and (c) to analyse whet

10、her hotels with better performance levels have more advanced QM levels. The contribution of this paper is, first, that it identifies a taxonomy of QM in hotels showing the association between a particular level of QM and

11、 different performance dimensions. Few studies have identified an empirical taxonomy of QM mainly in the hotel industry. Second, the paper sheds light on the possible selection effect in the hotel industry.2.Literature r

12、eview2.1.Taxonomies of quality management and performanceThe literature offers a number of classifications of levels of QM (e.g. Claver and Tari 2003; Lee et al. 2009; Yeung et al. 2003; Zhao et al. 2004). These studies

13、examining an empirical taxonomy of QM have analysed manufacturing and service organizations, and they have shown that performance levels are enhanced at the different development levels of QM practices.In addition, some

14、scholars have suggested the need for further studies analysing the association with business performance, especially in service industries. For example, Lee et al. (2003) showed that manufacturing and service organizatio

15、ns with better QM system implementation have significantly better outcomes in customer and people performance. Yeung et al. (2003) identified four types of QM systems in manufacturing firms: undeveloped quality system, f

16、ramed quality system, accommodating quality system and strategic quality system. The authors indicated that different aspects of organizational performance (efficiency, customer satisfaction and business performance) are