創(chuàng)造性的解決問題的思維方法 creative+problem+solving

1、Creative Problem Solving“Creative problem solving is looking at the same thing as everyone else and thinking something different”Let’s face it: it is an unfortunate truth that we will always encounter problems. Problems

2、can be small or large, complex or simple, easy or difficult to fix. No matter what the problems are, a key part of your role is to find ways to solve them. Defining Problems? There is no right or wrong answer? Different

3、people will have different approaches to problem solving? Problem solving is a learning journeyBehaviors towards Problem Solving? Defensive (封閉型 封閉型) – Try to keep yourself clean from the problem? Procrastinate （遲緩型） （遲緩

4、型）– Try to postpone and delay until the last minute or the problem becomes very serious.? Adopted （采納型） （采納型） – Not very resourceful but will follow the idea and implement as planned. ? Innovator （解決型） （解決型） – Anticipate

5、 the problem and be proactive to generate the solution. (this is the best attitude)Creativity Toolbox? Open-minded （開拓思維） （開拓思維）? Shatter assumptions （不要受固有的思維和設(shè)想的困難所束縛） （不要受固有的思維和設(shè)想的困難所束縛）? Open your eyes （開拓眼界，掌握相關(guān)信息

6、） （開拓眼界，掌握相關(guān)信息）? Divergent and Convergent thinking (應(yīng)用發(fā)散思維和歸納思維解決問題 應(yīng)用發(fā)散思維和歸納思維解決問題)Problem Solving Process? Identify the problem (界定問題 界定問題) – Nail down the root cause? Explore the problem (分析問題 分析問題) – Who, What, When

7、, Where, Why and How (5W1H 提問 提問) 1. Who caused or is causing the problem? Whom does it or will if affect?2. What happened or will happen? What is not functioning as desired?3. When did it happen? 4. Where is the problem

8、 occurring? Did it or will it have an impact?5. Why is this problem? Why did it occur? Why was nothing done to prevent the problem from occurring?6. How should the process be working? How do you know this is a problem; w

9、hat supporting information do you have?? Identify alternative solutions (尋找解決方法 尋找解決方法) – Using “brainstorming” to generate a wide range of possible solutions? Evaluate alternatives （選擇最有效的解決方法） （選擇最有效的解決方法） – Selecting

10、the most feasible solutions, having identified money, time, people, procedure, rules etc.? Implement the decision (采取行動 采取行動) – Developing the action plan and communicate to those directly and indirectly affected. ? Eval