培訓(xùn)案例大全(doc_87頁)

1、目錄?通用類案例..........................................................................1案例1：關(guān)于“晨光酸牛奶中有蒼蠅”的顧客投訴處理案例.....1案例2：關(guān)于華帝爐具燃爆引發(fā)的顧客投訴.................................2案例3：布猴風(fēng)波............................................

2、.................................4案例4：板油.....................................................................................5案例5：豆?jié){.....................................................................................6案例

3、6：考試.....................................................................................6案例7：促銷員私拆封裝，多加商品。.........................................6案例8：“不翼而飛”的影碟機(jī).....................................................7案例9

4、：搶可樂的“勇士”.............................................................8案例10：會(huì)縮水的金耳環(huán)...............................................................8案例11：游戲機(jī)幣換錢..............................................................

5、.....9案例12：“管理”人員...................................................................9案例13：就為一塊小毛巾...............................................................9案例14：計(jì)量秤的痛苦................................................

6、.................10案例15：好伙伴.............................................................................11案例16：小孩慘死商場母親痛不欲生.......................................12案例17：有問題的青菜.............................................

7、....................12?營業(yè)類案例........................................................................14案例1：促銷與顧客.......................................................................14案例2：如此服務(wù)............................

8、...............................................14案例3：意見卡...............................................................................15案例4：你知道我在等你嗎？.......................................................16案例5：表揚(yáng)信......

9、.........................................................................16案例6：一把壞椅子.......................................................................17案例7：不愉快的購卡經(jīng)歷...................................................

10、........17案例8：買傘風(fēng)波...........................................................................18案例9：愉快的買鞋經(jīng)歷...............................................................19案例10：溫馨提示........................................

11、.................................19案例11：“有病”.........................................................................20案例45：有蟲的糕點(diǎn).....................................................................42案例46：骨肉分離的魚.........

12、........................................................43案例47：一雙鞋的啟示.................................................................43案例48：死牛肉............................................................................

13、.44案例49：買油.................................................................................45案例50：一品三價(jià).........................................................................45案例51：有備而戰(zhàn)的有序購物.............................

14、........................46案例52：一則“海報(bào)”引來的問題................................................46案例53：100斤牛肉到底值多少？..............................................47案例54：有洞的衣服.....................................................

15、................47案例55：鮮肉還原.........................................................................48案例56：買榴蓮.............................................................................48案例57：冰淇淋事件.....................

16、................................................49案例58：黃鱔和蛇.........................................................................49案例59：買鞋...............................................................................

17、..50案例60：一個(gè)顧客兩個(gè)促銷.......................................................50案例61：一雙小一碼的皮鞋.........................................................51案例62：糖果贈(zèng)品.................................................................

18、........51案例63：“示范崗”上的“模范標(biāo)兵”.....................................52案例64：“貪吃”的促銷員.........................................................53案例65：大小不一樣的鞋.............................................................54案例66：“

19、超值”牛廚金針魚.....................................................54案例67：購買紙巾.........................................................................55案例68：亂丟的紙屑...............................................................

20、......56案例69：“精耕細(xì)作”你做到了嗎？.........................................56案例70：失敗的促銷.....................................................................57案例71：熱心的“芳鄰”...........................................................

21、..58案例72：“化干戈為玉帛”的語言藝術(shù).....................................58?收銀類案例........................................................................60案例1：收銀臺(tái)一幕......................................................................

22、.60案例2：“刁蠻”的顧客...............................................................60案例3：不能用的優(yōu)惠卡...............................................................61案例4：不一樣的紅富士......................................................