咖啡廳 服務(wù)用語(yǔ)培訓(xùn)p15

1、咖啡廳服務(wù)用語(yǔ)咖啡廳服務(wù)用語(yǔ)一.接訂位：接訂位：1.Goodmningafternoonevening.Thisiscoffeeshop.(XXXspeaking).MayIhelpyou您好，咖啡廳，請(qǐng)問(wèn)有什么可以幫忙嗎？2.MayIhaveyounamepleaseUnderwhatnameisthisbookingmadeplease請(qǐng)問(wèn)您貴姓？請(qǐng)問(wèn)您以什么名義訂位？3WouldyoupleasespellitfmeSpellin

2、gplease請(qǐng)問(wèn)您的名字怎樣拼寫(xiě)？4FhowmanypeoplepleaseHowmanypeoplewillbeinyourpartyplease請(qǐng)問(wèn)多少人？5.FwhattimewhatdateMr.Smith史密斯先生，請(qǐng)問(wèn)哪一天和幾點(diǎn)鐘來(lái)用餐呢？6.WouldyoulikethesmokingareaNonSmokingarea請(qǐng)問(wèn)您喜歡吸煙區(qū)還是非吸煙區(qū)？7.Anymerequest還有什么要求嗎？8.Yeswewillar

3、rangeatablebythewindowfyou.I’msrywecannotguaranteethatwecanofferyouatablebythewindowbecausetherehavebeenmanyreservationstoday.Butwe’lldoourbestfyou.好的，我們會(huì)為您安排一張靠江邊的桌子。對(duì)不起，我們不能保證一定可以給您一張靠江邊的桌子，因?yàn)?，今天有很多訂位，不過(guò)，我們會(huì)盡力為您安排的。1.M

4、ayIhaveyourroomnumbertelephonenumberplease(Sothatwecancontactyoueasily.)請(qǐng)問(wèn)您的房間號(hào)碼或聯(lián)系電話(huà)是多少？(這樣我們可以方便聯(lián)系我們馬上為您安排。7.I’msry.Ourrestaurantisfullnow.WouldyoupleasewaitfamomentmaybeIsuggestyouanotherrestaurant.Itisalsoverygood.對(duì)不

5、起，我們餐廳已經(jīng)滿(mǎn)座，能否請(qǐng)您稍等一下，或者我向您推薦另一個(gè)餐廳，那里也很好。8Thiswayplease.Becarefulofthesteps.這邊請(qǐng)，請(qǐng)小心臺(tái)階。9.WouldyoulikethesmokingareaNonSmokingarea請(qǐng)問(wèn)您喜歡吸煙區(qū)還是非吸煙區(qū)？10.MayIhaveyounameplease請(qǐng)問(wèn)怎樣稱(chēng)呼呢？11（早餐）Doyouhavebreakfastcouponticket請(qǐng)問(wèn)您是否有餐券呢？M

6、ayIhaveyourroomnumberplease請(qǐng)問(wèn)您的房間號(hào)碼是多少？MayIhavealookatyourhotelpassptroomcardplease能讓我看一下您的房卡嗎？Ijustwanttoknowifyourbreakfastisincluded.我只是想看一下您是否享有免費(fèi)早餐。12.Howaboutthistable（Isthistableallright）Mr.Smith.史密斯先生，請(qǐng)問(wèn)這張臺(tái)好嗎？13.