ebay客服模板-售前&售后

1、0eBayeBay客服模板客服模板【售前篇】..................................................................................................................................1一、價格payment........................................................

2、.......................................................1二、買家詢問物品細節(jié)的問題模版.................................................................................2三、線下交易.............................................................

3、.......................................................2四、缺貨未發(fā)&退件..........................................................................................................3五、物流............................................

4、................................................................................4【售后篇】..................................................................................................................................5一、關(guān)

5、于詢問跟蹤號如果我們沒有跟蹤號...................................................................5二、關(guān)于詢問跟蹤號，有跟蹤號.......................................................................................5三、感謝購買并要求好評（注意貨運時間）................

6、...................................................6四、取消訂單，要求好評(少量，大量會被ebay認為刷好評行為）.........................6五、定期催好評........................................................................................................

7、........7六、沒有收到貨................................................................................................................8七、收到貨......................................................................................

8、................................12八、退款..........................................................................................................................14九、退貨......................................................

9、....................................................................16十、修改FAQ中差評........................................................................................................1612、能講價類?不能滿足顧客的出價，能提供小折扣Dearfriend

10、HowareyoutodayThisis______.Thankyoufyourinterestsinmyitem.Perhapswecan’tacceptthepriceyouoffer.I’msryfthat.Infactthepriceisreasonable.Weonlyhavealittlelowbenefit(利潤).Butwearewillingtoofferyousomediscountsifyoubuymeproduc

11、tsatonetime.Ifyoubuymethan5productswewillgive5%discounttoyou.Ifyouhaveanyotherquestionspleasetellus.Haveaniceday.Dearfriend3、買家沒有paypal賬號，想用其他方式付款DearfriendThankyoufyourinquiry.FsimplifyingtheprocesssakeIsuggestthatyoupa

12、ythroughPayPal.Asyouknowitalwaystakesatleast23monthstoclearinternationalchecksothatthedealingshippingtimewillcosttoomuchtime.PayPalisafastereasiersaferpaymentmethod.Itiswidelyusedininternationalonlinebusiness.Evenifyoudo

13、notwanttoregisteraPayPalaccountyoucanstilluseyourcreditcardtogothroughPayPalcheckoutprocesswithoutanyextrasteps.Hopemyanswerishelpfultoyou.Haveaniceday.二、買家詢問物品細節(jié)的問題模版1、詢問具體細節(jié)(sizecolsoon)DearfriendHowareyoutodayThisis__