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1、復(fù)旦大學(xué)碩士學(xué)位論文國(guó)外商業(yè)銀行客戶經(jīng)理制與銀行再造對(duì)我國(guó)銀行再造的啟示姓名：趙霞申請(qǐng)學(xué)位級(jí)別：碩士專(zhuān)業(yè)：國(guó)際金融指導(dǎo)教師：朱葉2002.3.18AbstractBankingindustryinChinacommercializingreformationhasbeengettingmoreandmorestandardandmatureforafewyearsHowever，ICSSandlessshortofVIPwhichisp

2、reciousresourcetodevelopbankindustrydrasticcompetitionwithinthebankingindustryandafterjoininginWTO，greatchallengesfromforeignbanks，allofthesefactorsmakeinevitablytraditionalbusinessprocessandsystemwhichhasbeenestablished

3、foryearsreorganizeIfwe，asreformersdosowewillenhancecompetitivenessofthebankingindustryinChinaThisarticletriestoexpoundhowbankreengineeringandclientmanagersystem。矗swesternbankingindustrycarriesoutwidetymanagementconceptan

4、dsystem，riseanddevelopAndintroducedhereisSUtXX$SfulreengineeringofChinaConstructionBankShenzhenBranchthroughflattenedrefonn砒ionThisSUCCESSrevealsthemutualrelationbetweenbankreengineeringandclientmanagersystemandtheimport

5、anceofreorganizationtothebankingindustryinChinareengineering。Simultaneouslythearticleimpliesthatitisnecessarytoimplementbankreengineeringandclientmanagertot11ebankingindustryinChinaDuetolessthan70percentagesuccessfulrate

6、ofglobalbankingindustryreengineeringthearticlearguesthatthebankingindustryinChinareengineeringshouldobeyprinciplesandcarryoutstepsandstrategies，AlloftheseasguidesandreferencesmakesuccessfullythebankindustryinChinareengin

7、eering。Itisworthtomentionthatthearticlegivesnewopinionsabouttherelationshipbetweenbankre—engineeringandclientmanagersystemDuethattherearehighlycontractualbetweendevelopingtendencyofreorganizationflatteningandclientmanage

8、rsystemowningtheCOremanagementconcepts，theauthorthinksthatclientmanagersystemismotivationandbreakthroughtobankreengineeringAndtheauthorthroughatrueexampleprovesherargumentThisarticleincludesfourchaptersChapterlMainlyelab

9、orates出etheorybaseofbankingreengineeringtheimpactofsuceessfureengineeringofoverseasbanksonthebankingindustryinChinaChapter2mainlydealswiththeideaofclientmanagersystemandthedevelopmentthereof泌ChinaChapter3citestlaesuccess

10、fulre—engineeringofChinaConstructionBankShenzhenBranchthtoughflattenedreformtobringtolighttherelationbetweenbankre‘‘engineeringandclientmanagersystemandtheimportanceofreorganizationtothereengineeringofbankingindustryinCh

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