管家素質(zhì)

1、ButlerTraits(C)CopyrightInternationalButlers2011China2011姓名Name：[5=excellent卓越4=good良好3=average一般2=needsimprovement需要提高1=bad差]Traits素質(zhì)素質(zhì)Definition定義定義Day1Day2Day3Day4Day51Approachability親和力Guestsclientsbusinessrelationsc

2、ometoyoueasilyyouhaveanopenattitudebodylanguages.客人客戶商業(yè)伙伴可以輕松地來(lái)找你；你有開(kāi)放的態(tài)度和身體語(yǔ)言2Awaresurroundingssecurity意識(shí)；周圍情況，安全Youquickseewhathappensaroundyou.Linkedtoinitiativetakeactionwhenrequiredawarenesswithoutactionhasnovalue!你

3、很快能看到發(fā)生在你周圍的事情。在需要的時(shí)候主動(dòng)采取行動(dòng)：沒(méi)有行動(dòng)的意識(shí)是沒(méi)有價(jià)值的！3Creative創(chuàng)造性Youcan(easily)findnewsurprisingelementstoWOWtheguest.Ifthingsdonotwkoutyoufindotherswaystoachievetheobjective:awinnerneverquits.Thinkoutsidethebox.你可以輕松地找到新的令人驚訝的因素來(lái)使

4、客人感到驚嘆。如果不起作用，你可以找到其他方式來(lái)實(shí)現(xiàn)該目標(biāo)：贏家是永不放棄的。跳出常規(guī)思維。4Curiosity好奇心Youeasilyaskquestionsaboutwhatyoudonotknow:youwanttoknowalot.你能輕松地就你不知道的事情提問(wèn)：你想知道很多事情5Desiretopleaseothers取悅別人的愿望Itisnotamust:itcomesbynaturetoassistputotherpeop

5、leupfrontincludingattentiveness不是強(qiáng)為，而是天性樂(lè)于助人，讓其他人覺(jué)得很舒服，包括關(guān)注他人6Detailediented注重細(xì)節(jié)Youhaveakeeneyesensefdetails:youarecarefulthough你有一雙敏銳的明察秋毫的眼睛：你仔細(xì)而且透徹7Flexible靈活Youeasilycanchangeyourprogramifneeded.在需要情況下你可以輕松地更改計(jì)劃。8Hyg

6、iene衛(wèi)生Youpayattentiontocleanliness.你注重清潔。9Listener傾聽(tīng)Youknowhowtolisten:tothewdstothenonverbalcommunication(itisnotrelatedtoyourlanguageskills)你知道如何傾聽(tīng)：傾聽(tīng)說(shuō)話和非語(yǔ)言的交流（和你的語(yǔ)言技能無(wú)關(guān)）10Manners禮貌Youhavethegoodpolitewaytodoacttotalk:

7、youspeakeloquentyouaregoodatfmulatingwhatyouwanttosay你說(shuō)話做事的方式很有禮貌：你說(shuō)話流利；你能很好地組織你想說(shuō)的話ButlerTraits(C)CopyrightInternationalButlers2011China2011Traits素質(zhì)素質(zhì)Definition定義定義Day1Day2Day3Day4Day511Ownership負(fù)責(zé)Youtakegeofaproblemreq

8、uestdoafollowuptilltheend.你對(duì)某個(gè)問(wèn)題請(qǐng)求負(fù)起責(zé)任，并一直負(fù)責(zé)到底。12Passion熱忱Theinnerdrivetoexcel.希望卓越的內(nèi)在動(dòng)力。13Prepared做好準(zhǔn)備Youarereadyatalltimeatanyplacewithanythingyoualsohaveyours在任何時(shí)候任何地點(diǎn)都為任何事情做好了準(zhǔn)備；而且你還有自己的腳本14Resourceful有辦法Youarealways