個習(xí)慣學(xué)習(xí)教材

1、Hana Confidential,CPDP Trainers Development Training,Group Discuss,What Happen?,Seek First to Understand Then to be Understood知彼解已,Habit 5,Diagnosis must precede prescription. 先診斷，后開方Understanding comes through liste

2、ning. 理解是通過聽來實現(xiàn).,Principle 原則,Habit5：Seek First to Understand Then to be Understood,Key Processes重要過程Listening聆聽,Hearing聽見,Understanding理解,=,+,Habit5：Seek First to Understand Then to be Understood,Level of Listening聽的

3、層次,Habit5：Seek First to Understand Then to be Understood,Ignore忽視聽,Select選擇聽,Pretend假裝聽,Concentrate專注聽,Empathy同理心傾聽,,,,,,,,,,同情Sympathy,冷漠Apathy,同理心Empathy,Habit5：Seek First to Understand Then to be Understood,

4、假設(shè)你一是一個三歲小孩的父母，你的孩子生病了需要打吊針，針管插在孩子的胳膊上，孩子一直哭著，這個時候，您怎么讓孩子不哭呢？,拜托你不要哭好不好，醫(yī)院的人都被你吵得受不了了。媽媽抱你，聽話啊 ，等一下我買玩具給你喔。你再哭，病就好不了喔！你不哭，我就去買好吃的麥當(dāng)勞給你，好不好？你一直哭，那么大聲，被隔壁警察聽到了，就麻煩喔！,Habit5：Seek First to Understand Then to be Understo

5、od,Empathy同理心,Habit5：Seek First to Understand Then to be Understood,假設(shè)你一是一個三歲小孩的父母，你的孩子生病了需要打吊針，針管插在孩子的胳膊上，孩子一直哭著，這個時候，您怎么讓孩子不哭呢？,你很想不需要打針是嗎？很難受，很想把這點滴拿掉是嗎？你害怕打針要打很久？,聽的取向,Do 使動,Describe 事實描述,Reflect feelings自我表達(dá),Rela

6、tionship人際關(guān)系,Habit5：Seek First to Understand Then to be Understood,Key Processes重要過程Listening聆聽,Hearing聽見,Understanding理解,Paraphrasing重復(fù)引申,=,+,+,Habit5：Seek First to Understand Then to be Understood,Paraphrasing重復(fù)和引申,

7、Buffer 緩沖劑,Confirm 確保理解對方的意思,Pilot 引導(dǎo)談話方向,Detach hearing and thinking 把聽和想分開,Habit5：Seek First to Understand Then to be Understood,“就我的理解，你的看法是……”“這么說，你的意思是……” “您看看我是不是準(zhǔn)確理解了您的意思……” “這么說，你認(rèn)為他是明知故犯……” “所以，你怕如果說點兒什么的話會

8、使事情更糟？……”,Habit5：Seek First to Understand Then to be Understood,Example范例,Advise建議: Giving counsel, advice and solutions to problems.給予忠告，建議和解決問題的方法。Probe探詢: Asking questions from our own frame of reference/agend

9、a.從我們自己的心境或日常工作來尋找問題。Interpret說明: Explaining another’s motives and behavior based on our own experiences. Trying to figure people out.從我們自己經(jīng)驗的基礎(chǔ)上來說明不同的動機(jī)和行為。努力去了解別人。Evaluate評價: Judging and either agreeing or di

10、sagreeing.判斷同意或者不同意。,Habit5：Seek First to Understand Then to be Understood,Responses (反應(yīng)) Autobiographic,建議 VS 主張,Habit5：Seek First to Understand Then to be Understood,UGLI Orange丑桔,Dr. Roland：一家制藥公司的研究人員Dr. Jones：一

11、家制藥公司的研究人員Cardozo：南美最大的丑桔出口商,Synergize統(tǒng)合綜效,Habit 6,The whole is greater than the sum of its parts. 整體大于部分的總和,Principle 原則,Habit6：Synergize 統(tǒng)合綜效,Key Processes重要過程,Habit6：Synergize 統(tǒng)合綜效,Habit4+Habit5, seek synergistic

12、outcomes, including the Third Alternatives采用互利的思維（Habit4）,通過溝通了解（Habit5）,努力尋求第三種共同利益，實現(xiàn)統(tǒng)合綜效。Use synergy ground rules to discover the Third Alternatives 應(yīng)用綜合綜效的基本規(guī)則，去尋求解決問題的第三種方法,,,,,,,Differences 差異,Habit6：Synergiz

13、e 統(tǒng)合綜效,Levels of Communication,,,High,Low,High,Trust信任,Cooperation合作,,Defensive自我防衛(wèi)（Win/Lose or Lose/Win）,Synergistic綜合綜效（Win/Win）,Respectful妥協(xié)（Compromise）,Is or Not,Habit6：Synergize 統(tǒng)合綜效,Results-oriented, positive

14、synergy. 結(jié)果導(dǎo)向，積極合作A brainstorming free-for-all. 集體討論Cooperating 合作Having a mutually agreed-upon end in mind. 思想一致Group think (giving in to peer pressure).屈服于同伴的壓力Worth the effort and highly effective. 努力且高效A proces

15、s. 一個步驟Accepting others’ ideas as full truth. 接受別人的思想Always easy. 總是很容易Win-lose competition. 競爭Examining, exploring seeking diverse perspectives openly enough to alter or complete your paradigm.檢查，探索，尋覓各種不偏私的想法，足以改變

16、或完善你的方案A negotiation technique. 一種談判技巧,The Process of Synergizing,Habit6：Synergize 統(tǒng)合綜效,Synergy,Problemor Opportunity,Synergize Habit 4,5&6,The Result,Third Alternative,21,“Strength lies in differences, not in s

17、imilarities.”“力量源自于差異，而非相同。”——Stephen R. Covey,Habit6：Synergize 統(tǒng)合綜效,What are you doing?Can’t you see? I’m sawing down this tree.You look exhausted! How long have you been at it?Over five hours. And I’m beat!

18、This is hard work.Well, why don’t you take a break for a few minutes and sharpen that saw? I’m sure it would go a lot faster.I don’t have time to sharpen the saw. I’m too busy sawing!……,Sharpen the Saw不斷更新,Habit

19、7,Production （results） requires development of Production Capability （resources）. 磨刀不誤砍柴功。,Principle 原則,Habit7：Sharpen the Saw不斷更新,Key Processes重要過程,Constantly develop and renew personal resources to create better per

20、sonal P/PC balance. 不斷發(fā)展并更新個人資源，創(chuàng)造更好的個人平衡。Set and achieve goals for renewal in the physical, mental, spiritual and social/emotional dimensions.在身體、心智、心靈和社會/情感方面，建立并完成目標(biāo)，并不斷更新目標(biāo)。,Habit7：Sharpen the Saw不斷更新,Physical

21、 （身體）,Proper Nutrition 適當(dāng)?shù)臓I養(yǎng)Exercise 鍛煉Rest 休息Stress Management 壓力管理,Habit7：Sharpen the Saw不斷更新,Mental （心智）,Reading 閱讀Writing 書寫Thinking 思考,Habit7：Sharpen the Saw不斷更新,Spiritual（心靈）,Reading inspiring literature閱讀T

22、hrough spending time with nature親近大自然Meditating冥想Praying祈禱,Habit7：Sharpen the Saw不斷更新,Social/Emotional （社會/情感）,Emotional Bank Account 情感帳戶Public Victory公眾成功,Habit7：Sharpen the Saw不斷更新,,Habit7：Sharpen the Saw不斷更新,

23、Four Dimensions of Renewal,Physical 身體 = to Live生活Mental 心智 = to Learn學(xué)習(xí)Spiritual 心靈 = to Leave Legacy放空Social/Emotional 社會/情感 = to Love愛,,The Maturity Continuum,Low Maturity,High Maturity,,Dependence（You）,Independenc

24、e（Me）,Interdependence（We）,2,1,3,4,6,5,7,BeProactive,Beginwith theEnd In Mind,Put First Things First,Seek First to Understand,Synergize,Think Win-Win,,PRIVATEVICTORY,PUBLICVICTORY,Sharpen the Saw,Be Patient 持之以恒Sha