大學(xué)教育質(zhì)量保障與提升——外部利益相關(guān)者信息反饋機(jī)制研究.pdf

1、華東師范大學(xué)碩士學(xué)位論文大學(xué)教育質(zhì)量保障與提升——外部利益相關(guān)者信息反饋機(jī)制研究姓名：焦磊申請學(xué)位級別：碩士專業(yè)：高等教育學(xué)指導(dǎo)教師：謝安邦20100401ABSTRACTAstheworldbecomemoreandmoreconcernaboutthequalityofhighereducation，highereducationqualityassulancehasbecomeaglobalmovementAlmostallcou

2、ntrieshavecorrespondinglyestablishedaqualityassurancesystemforhighereducationWiththeimplementationofevaluationofcollegeundergraduateteachinglevelinChinathedominantpositionofuniversityinqualityassurancewillgraduallyappear

3、andregressionTheconstructionandresearchofuniversitiesinternalqualityassurancesystembecomesaresearchhotspotHoweveruniversitiesusuallyputmorefocuswithintheprocessof“studentinput一train—graduate”And，regardthegraduationofstud

4、entsasendingofthewholeprocessofqualityassuranceThisneglectstheimportantroleofuniversitiesexternalstakeholderfeedbackinuniversityqualityassuranceandenhancementAccordingtototalqualitymanagementconceptS，inputprocess—outputi

5、saniterativeclosedloop，therefore，weshouldpayattentiontothefeedbackoftheGovernment，employers，alumniafterthegraduateoutputinordertoclosingthequalityassuranceloopThroughtheanalysisofinformationtheorysystemstheorycontroltheo

6、rytotalqualitymanagementtheoryandstakeholdertheorythefoundationofuniversityexternalstakeholders’informationfeedbackmechanismsWaSbuiltThenitdemonstratedthedialecticalrelationshipbetweenuniversityexternalinformationfeedbac

7、kanduniversityeducationalqualityassuranceandenhancement“Stonesfromotherhillsmayservetopolishiade”ThisarticleconductedindepthcasestudyontheHongKongandAustralianuniversitiesexternalstakeholders’informationfeedbackmechanism

8、andanalyzeditsrelativelysoundexternalinformationfeedbackmechanismAlsoitanalyzedtheroleof(SAR)govemmentnon—governmentalorganizations，universitiesandalumniinitsqualityassurancesystemandthechannelsandprocessestheuniversityu

9、sedtOobtainexternalfeedbackinformation，etcThelessonswecandrawfromtheirexperienceare：govemmentsocietynon—govemmentalorganizationsanduniversityshouldparticipatecollaboratively；universityshouldsetupadedicatedinstitutionforc

10、ollectingstakeholders’feedbackinformation；informationshouldbegatheredperiodically；externalstakeholders’feedbackinformationmustbeusedeffectivelyFinallybasedontheanalysisofthenecessityandfeasibilityintheestablishmentofuniv

11、ersitiesinformationfeedbackmechanism，thenwetriedtoconstructouruniversitiesexternalstakeholderinformationfeedbackmechanismTobuildalluniversityexternalstakeholderfeedbackmechanismderivesfromitsphilosophyofthepursuitofexcel

12、lenceUniversityextemalinformationfeedbackmechanismisanorganizationalsystem，whichincludegovemmentnongovemmentalorganizations，alumni，employersanduniversitiesThroughthemotivation／levermechanism，evaluationmechanism，themainbo

13、dymechanism，communication，cooperationandcoordinationmechanismandlongtermmechanismtoformafeedbacksystemthatconnectedtheuniversitiesandtheexternalkeystakeholders，thuscontributetoclosingtheiterativeloopofuniversityqualityas