物流行業(yè)客戶滿意度研究畢業(yè)論文

1、天津大學(xué) 天津大學(xué)（高等教育自學(xué)考試） （高等教育自學(xué)考試）畢業(yè)設(shè)計(jì)（論文）說(shuō)明書(shū) 畢業(yè)設(shè)計(jì)（論文）說(shuō)明書(shū)學(xué) 院： 院：專(zhuān) 業(yè)： 業(yè)：姓 名： 名：指導(dǎo)教師： 指導(dǎo)教師：年 月Abstract AbstractAs the tertiary industry, customer satisfaction is undoubtedly the the power source for the

2、 sustainable development of the logistics companies. For logistics enterprises, to establish new competitive advantages for logistics enterprises, it is required to adjust their operational objectives and

3、 strategies, practice customers satisfaction idea and perform customer satisfactory operation so as to achieve a win-win situation for both enterprises and customersThis paper firstly introduces the domestic and internat

4、ional logistics industry's overall development status and basic knowledge, then expounds the definition of customer satisfaction, influencing factors and evaluation model. The fourth chapter is the analysis o

5、f the status of customer satisfaction of China's logistics industry, as well as the reasons for these problems . Finally, this paper comes up with some developing and innovative ways based on customer sat