呼叫中心建設(shè)方案.doc

1、目 錄一、承建商背景介紹及 XX 現(xiàn)狀............................................................................................21.1 承建商背景介紹........................................................21.2 運(yùn)行環(huán)境................................

2、..............................21.3 系統(tǒng)模塊技術(shù)要求 ........................................................51.4 項(xiàng)目實(shí)施內(nèi)容 ...........................................................7二、系統(tǒng)模塊實(shí)現(xiàn)功能描述....................................

3、..............................................................72.1 系統(tǒng)模塊實(shí)現(xiàn)功能偏離表 .................................................7坐席分組表......................................................................................

4、.........................................12自動(dòng)語音報(bào)表...........................................................................................................................12錄音報(bào)表..........................................

5、.........................................................................................12三、項(xiàng)目實(shí)施計(jì)劃 ...............................................................................................................143.1 項(xiàng)目維

6、護(hù)方案 ...........................................................14四、項(xiàng)目實(shí)施進(jìn)度計(jì)劃表....................................................................................................174.1 實(shí)施階段 .................................

7、.............................174.2 人員配置 ..............................................................17呼叫中心建設(shè)方案 31.1 運(yùn)行環(huán)境1）即將建成的系統(tǒng)環(huán)境為：? 共 20 個(gè)人工座席；? 共 20 路 IVR 服務(wù)；? 共 30 路并發(fā)錄音；? 支持短信群發(fā)功能? IVR 產(chǎn)品通道數(shù)