酒店餐飲英語培訓(xùn)教材（ppt 41頁）

1、勤 練practice,酒店餐飲英語培訓(xùn),更多資料在資料搜索網(wǎng)(www.3722.cn ) 海量資料下載,必背單詞（一）,自助餐 buffet 桌布 tablecloth 刀 knife 叉 fork 盤，碟 plate,玻璃杯 glass 咖啡杯 cup 毛巾 hand towel 餐巾 napkin 碗 bowl,酒店餐飲英語,打招呼 稱謂：Mr.（先生），Mrs.（太太），Ms.（小姐），sir（先生）

2、,madam（女士，夫人）,lady（女士），gentleman（先生），ladies and gentlemen（女士們先生們），everyone（每一位）,問候/歡迎 Good morning / afternoon / evening. 早上好/下午好/晚上好 How are you today,sir? 您好，先生。 Glad to see you (again). 很高興（再次）見到您。,Nice to m

3、eet you. 很高興見到您。 Welcome to Zhuhai Dehan Hotel. 歡迎到珠海德翰大酒店。 Welcome to our restaurant / bar / tea lounge 歡迎到我們飯店/酒吧/茶廊。,Thank you!,必背單詞（二）,牙簽 toothpick 煙灰缸 ashtry 筷子 chopsticks 勺 spoon 醋 vinegar,醬油 soy

4、 sauce 黃油 butter 蜂蜜 honey 醬 paste 番茄醬 tomato sauce,更多資料在資料搜索網(wǎng)(www.3722.cn ) 海量資料下載,1 What can I do for you? 有什么需要幫忙的嗎？ 2 May I take your order now? 現(xiàn)在點(diǎn)菜可以嗎？ 3 May I recommend our speciality for you,sir?

5、 先生，我可以向您推薦我們的特色菜品嗎？,問詢,4 How about a cup of oolong tea? 烏龍茶可以嗎？ 5 Would you like to sit by the window? 你喜歡挨窗坐嗎？ 6 Would you like me to book a free seat for you? 要為您預(yù)定空位嗎？,Thank you!,必背單詞（三）,辣椒醬 chi

6、lli sauce 咖喱粉 curry power 芥末 mustard 鹽 salt 糖 sugar,姜 ginger 蒜 garlic 蔥 shallot 煮的 boiled 燉的 stewed,7 May I show you our menu,please? Here is the menu. 您要看我們的菜單嗎？/您要點(diǎn)菜了嗎？ 8 What would you like to

7、 drink? Beer / Coca cola / sprite / fruit juice / mineral water / tea 請問您要喝點(diǎn)什么？啤酒/可樂/雪碧/水果汁/礦 泉水/茶,9 With ice or without ice? 加冰的還是不加冰的？ 10 Would you like your steak well done,

8、 medium,or rare? 牛排要熟透的，適中的還是嫩點(diǎn)的？ 11 50% cooked. 70% cooked. 80% cooked 五成熟，七成熟，八成熟,12 We have both buffet-style and a la carte dishes, Which would you prefer? 我們有自助式和點(diǎn)菜式，您喜歡哪

9、一種？13 How would you like your egg/steak done? 您喜歡雞蛋/牛排怎么做？14 How many are there in your party? 請問你們一共有多少人？,更多資料在資料搜索網(wǎng)(www.3722.cn ) 海量資料下載,服務(wù)員：Good evening. Welcome to our restaurant. Do y

10、ou have a reservation? 客人：I don’t think so.服務(wù)員：How many persons in your party? 客人：four.,對話 3-1,服務(wù)員：This way,please. Would you like a seat by the window? 客人：That’s fine. 服務(wù)員：Here is our menu

11、.Please take your time. I will be at your service soon. 客人：Thank you.服務(wù)員：You are welcome.,服務(wù)員：Good morning. Would you like a seat by the window? 客人：Yes,please.服務(wù)員：How about thi

12、s one? 客人：That’s fine. Thank you.服務(wù)員：We have both buffet-style and a la carte dishes. Which would you prefer? 客人：I’d like the a la carte for breakfast. I’m not very hungry.,對話 3-

13、2,服務(wù)員：Ok, May I take your order now? 客人：Sure. 服務(wù)員：Here is our menu. 客人：I would like to have a fried egg, two slices of bread with butter and ham and a glass of milk. 服務(wù)員：An

14、ything else? 客人：That’s enough. How much is it?服務(wù)員：Totally 109 yuan.,客人：Do I buy now? 服務(wù)員：Yes,please. 客人：Ok.here is 120 yuan. Keep the change. Thank you for your nice service.服務(wù)員：You are

15、 welcome.,Thank you!,必背單詞（四）,炒的 fried/sauted 油炸的 deep-fried 蒸的 steamed 酸的 sour 甜的 sweet,苦的 bitter 辣的 hot/spicy 咸的 salty 老的 tough 嫩的 tender,服務(wù)員：Good evening. Welcome! How many persons? 客人：Just

16、two.服務(wù)員：This way,please. Would you like to seat by the window? 客人：Yes,please.服務(wù)員：May I take your order now,sir? 客人：Yes,please. I’m in a hurry.,對話 4-1,服務(wù)員：Ok. We have both buffet-style and a la

17、 carte dishes. Which would you preper? 客人：I’d like the buffet. It’s simple and won’t take too much time.服務(wù)員：Yes,sir. All the buffet dishes are over there, you can choose

18、 by yourself. 客人：Ok, thank you. (after a while),服務(wù)員：Is everything all right,sir? 客人：Very well. Can I have my bill,please?服務(wù)員：Yes,sir. Here is your bill. Two handred and eighteen yuan in total.

19、 客人：This is two hundred and twenty yuan. keep the change.服務(wù)員：Thank you,sir. Hope to see you again.,服務(wù)員：Good evening. Welcome! How many persons? 客人：Four.服務(wù)員：This way,please. Would

20、you like to seat by the window? 客人：Yes,please.服務(wù)員：May I take your order now,sir? 客人：Wait a moment. My parents are coming soon.,對話 4-2,(a while later) 服務(wù)員：May I take your order no

21、w,sir? 客人：Yes.服務(wù)員：We have buffet,a la carte dishes and table d’hote,which do you like best? 客人：I think we’d like to have the a la carte.服務(wù)員：So here is the menu.Please take your

22、time. I’ll be at your service later. 客人：OK.,服務(wù)員：Sir, shall I take your order now? 客人：Yes. We’d like grilled American sirloin steak,grilled Angus beef tenderloin, and French o

23、nion soup.and what’s your speciality?服務(wù)員：Seafood. The roasted codfish with olive sauce is our special. It’s very popular. 客人：OK. A piece of roasted codfish. Do you t

24、hink it’s enough for us?服務(wù)員：Just about.,客人：OK, thank you.服務(wù)員：Just a moment please. (after the dinner) 客人：Waitress. Can I have my bill?服務(wù)員：Just a moment sir. Well,the total is three hundred and se

25、venty one yuan. 客人：Here is four hundred.服務(wù)員：Excuse me,sir. This is your receipt and change. Thank you for coming. Have a good day.,Thank you！,3.致歉 Excuse me. 不好意思，打擾一下。 I a

26、m awfully / very sorry. 真是很抱歉。 I beg your pardon,sir. 請您原諒，先生。,更多資料在資料搜索網(wǎng)(www.3722.cn ) 海量資料下載,Excuse me for interrupting. 抱歉，打擾一下。（不得不打擾客人時(shí)） I am sorry, the restaurant is fully booked. 很抱歉，餐廳已經(jīng)訂滿了。

27、I’m sorry to have kept you waiting,sir. 抱歉讓您久等了。,4.結(jié)賬 Would you like to pay cash or by credit card?請問您是付現(xiàn)金還是用信用卡？ Excuse me,sir. Would you please sign your name here? 打擾一下，先生。請您在這兒簽名，好嗎？Excuse me,sir. May I have

28、 your room card?打擾一下，先生。您能出示您的房卡嗎？,Here is your bill,sir.這是您的賬單，先生。The total is 120 yuan.總共是120元。 Here is the receipt and change.這是收據(jù)和零錢。It’s very kind of you./Thank you for your kindness謝謝您。/感謝您的關(guān)照。,How much is

29、it in US dollar?用美元是多少錢？ Do you accept foreign currency?你們收外幣嗎？We accept US dollars. But we only have RMB for change. Do you mind?我們接受美元，但我們只能以人民幣找零，您是否介意？各付各的，分開付賬,5.送客 Thank you,sir/madam. We hope to see you a

30、gain. 感謝光臨，先生/女士。希望再次為您服務(wù)。 Thank you for coming. Good night. 感謝您的光臨。晚安。 See you next time. 下次見。 Hope to see you again. 希望再次見到您。,6.指引 This way,please. 請這邊走。 Let me show you. 我?guī)^去吧。

31、 Please take the lift to the 3rd floor. 請乘電梯到三樓。,Ture left/right at the first across. 在第一個(gè)路口向左/右拐。 Go straight ahead. 直走。 It will be on your right side,You can’t miss it. 它就在您的右手邊，您會看到的。,酒店餐飲常用詞匯,牛排

32、steak 海鮮 seafood 餐后甜點(diǎn) dessert 生魚片 sashimi蒸的 steamed 醬油 soy sauce煮的 boiled 醋 vinegar油炸的 fried 辣椒醬 chilli sauce大蝦 shrimp 鹽/糖 salt / sugar生蠔 fresh o

33、yster 黃油 butter烤的 roasted / grilled / baked,芥末 mustard 刀/叉 knife / fork盤/碟 plate 碗 bowl玻璃杯 glass湯勺 spoon餐巾 napkin筷子 chopsticks牙簽 toothpick,胡椒 pepper湯 soup水果 fruit蔬菜 vegetable牛肉 beef羊肉 mutton豬肉 p

34、ork魚肉 fish 雞肉 chicken,更多資料在資料搜索網(wǎng)(www.3722.cn ) 海量資料下載,酸的 sour甜的 sweet苦的 bitter辣的 hot主食 main food色拉 salad冷食 cold dishes粥 soup面 noodles,洋蔥 onion米飯 rice河粉 fried rice noodle蝦餃 shrimp dumpling 饅頭 steamed bread咖