碧桂園物業(yè)家政部工作手冊(134)頁

1、碧桂園物業(yè)家政部工作手冊碧桂園物業(yè)家政部工作手冊目錄第一節(jié)第一節(jié)部門職責(zé)及工作目標(biāo)部門職責(zé)及工作目標(biāo)1一、家政部部門職責(zé)..........................................................................................1（一）財(cái)務(wù)視角..............................................................

2、............................................1（二）顧客視角..........................................................................................................1（三）內(nèi)部流程視角....................................................

3、..............................................1（四）員工學(xué)習(xí)與成長視角......................................................................................2二、家政部工作目標(biāo)及衡量標(biāo)準(zhǔn)............................................................

4、..........2（一）財(cái)務(wù)視角..........................................................................................................2（二）顧客視角........................................................................................

5、..................2（三）內(nèi)部流程視角..................................................................................................2（四）員工學(xué)習(xí)與成長視角.................................................................................

6、.....4三、部門架構(gòu)......................................................................................................5第二節(jié)第二節(jié)崗位職務(wù)說明書崗位職務(wù)說明書7一、總管職務(wù)說明書...........................................................................

7、...............7二、副總管職務(wù)說明書......................................................................................8三、助理職務(wù)說明書..........................................................................................9四、主管職務(wù)說

8、明書........................................................................................10五、辦公室領(lǐng)班職務(wù)說明書............................................................................11六、清潔工領(lǐng)班職務(wù)說明書..........................

9、..................................................12七、滅四害領(lǐng)班職務(wù)說明書............................................................................14八、板房領(lǐng)班職務(wù)說明書...................................................................

10、.............16九、文員職務(wù)說明書........................................................................................17十、倉庫管理員職務(wù)說明書............................................................................19四、板房服務(wù)員管理制度.....

11、...........................................................................90五、辦公室管理制度........................................................................................91六、倉庫管理制度....................................

12、........................................................92七、鑰匙管理制度............................................................................................92八、運(yùn)輸組管理制度...................................................

13、.....................................92九、滅四害管理制度........................................................................................93十、員工管理制度..........................................................................

14、..................94十一、倉庫領(lǐng)料管理與申購制度....................................................................96十二、倉庫安全管理制度................................................................................97附件100附表一...............

15、...............................................................................................100碧桂園家政部顧客滿意度調(diào)查表..........................................................................100附表二............................

16、..................................................................................101回訪記錄表..............................................................................................................101附表三..............

17、................................................................................................102家政部室內(nèi)清潔標(biāo)準(zhǔn)..............................................................................................102附表四............

18、..................................................................................................103家政部室外清潔標(biāo)準(zhǔn)..............................................................................................103附表五..........

19、....................................................................................................104員工考核表..............................................................................................................10

20、4附表六..............................................................................................................108員工考核表..................................................................................................

21、............108附表七..............................................................................................................111噴蚊員考核表...................................................................................

22、.......................111附表八..............................................................................................................115板房服務(wù)員工作規(guī)范.....................................................................

23、.........................115附表九..............................................................................................................116板房服務(wù)員當(dāng)值時(shí)間違紀(jì)扣分準(zhǔn)則.............................................................