五星級(jí)酒店常用英語(yǔ)-內(nèi)部培訓(xùn)資料

1、英語(yǔ)培訓(xùn)英語(yǔ)培訓(xùn)一、基本禮貌接待英語(yǔ)一、基本禮貌接待英語(yǔ)1、稱呼語(yǔ)：先生sir夫人（女士）madamma’am小姐miss女士們先生們Ladiesgentlemen2、歡迎光臨我們酒店！Welcometoourhotel.3、祝您在我們酒店過(guò)得愉快。Pleaseenjoyyourstayinourhotel.Haveanicestay.Enjoyyourstaywithus.4、愿您如同在家一樣舒適。Wishyoufeelathome.

2、5、早上好下午好晚上好。Goodmning.Goodafternoon.Goodevening.6、很高興（再次）見(jiàn)到您。Gladtomeetyou(again).Nicetoseeyou(again).It’sgoodtoseeyou(again)7、您來(lái)這兒我們很高興。Gladtohaveyouhere.8、祝您玩得愉快。Pleasehaveagoodtime.Pleaseenjoyyourself.9、祝您生日快樂(lè)。Happybi

3、rthdaytoyou!10、圣誕節(jié)快樂(lè)！MerryChristmas!11、新年快樂(lè)！HappyNewYear!12、新春快樂(lè)！HappySpringFestival!13、祝賀！Congratulations!14、致以良好的祝愿！Bestwishesregardstoyou.15、請(qǐng)這邊走。Thiswayplease.16、您先請(qǐng)。Afteryouplease.Pleaseyoufirst.17、請(qǐng)便。用吧。Goaheadplea

4、se.18、請(qǐng)跟我來(lái)。Followmeplease.Comewithmeplease.19、您慢走。請(qǐng)留心走。Pleasewatchyourstep.20、請(qǐng)?jiān)谶@兒休息。Pleasetakearesthere.21、當(dāng)心。請(qǐng)留神。請(qǐng)注意。Lookoutplease.Takecareplease.Attentionplease.Becarefulplease.22、請(qǐng)乘電梯。Pleasetakelift(elevat).23、乘電梯請(qǐng)這邊

5、走。Yourliftisthisway.24、請(qǐng)一直往前走。Straightonplease.Keepinggoingplease.25、請(qǐng)向左右轉(zhuǎn)。Pleaseturnleftright.26、請(qǐng)上下樓.Pleasegoupstairsdownstairs.27、請(qǐng)稍等.Waitamomentplease.Justamomentplease.28、請(qǐng)進(jìn).Comeinplease.29、請(qǐng)坐.Sitdownplease.Beseated

6、please.Have(Take)aseatplease.30、請(qǐng)看一看.Pleasehavealookatit.31、請(qǐng)給我看一看.Showmeplease.CouldIseeitplease.Pleaseletmehavealookatit.32、請(qǐng)問(wèn)要多久.Howlongwillittake33、請(qǐng)?jiān)徫?Ibegyourpardonplease.Fgivemeplease.34、請(qǐng)?jiān)僬f(shuō)一遍.Pardonplease.Please

7、repeatit.35、請(qǐng)不要拘束.Pleasemakeyourselfathome.36、照顧不周的地方請(qǐng)多多指教.Ifwehaveshtcomingspleasepointout.37、請(qǐng)?zhí)岢鰧氋F意見(jiàn)。Anycommentssuggestionsarewelcome.77、我?guī)侥姆块g好嗎？MayIshowyoutoyourroom78、您有什么問(wèn)題嗎？什么事呢？What’syourtroubleWhat’stheproblem

8、79、對(duì)了嗎？Isthatcrect80、這樣行嗎？Isthatallright81、您什么時(shí)候需要呢？WhendoyouneeditWhattimedoyouwantit82、您能否說(shuō)得詳細(xì)一點(diǎn)？Couldyougivemesomemedetails83、這些夠了嗎？Isthatenough84、我?guī)湍?，好嗎？ShallIgetonefyou85、現(xiàn)在可以辦了嗎？CouldIdoitnow86、什么時(shí)候方便呢？Whenwillitb

9、econvenient87、我們走吧，好嗎？Let’sgoshallwe88、請(qǐng)等一等，好嗎？Wouldyoucaretowait89、這會(huì)打擾您嗎？Willitdisturbyou90、這那個(gè)怎么樣？Whataboutthisthat91、您覺(jué)得這那個(gè)怎么樣？Howdoyoulikethisthat92、抱歉（對(duì)不起請(qǐng)?jiān)彛?。Sry.I’msry.93、對(duì)不起，打擾您了。I’msrytotroubleyou.I’msrytodistu

10、rbyou.I’msrytobotheryou.94、失禮了。Sryfmyimpoliteness.95、對(duì)不起，打擾一下好嗎？Excusemefinterruptingyou.96、對(duì)不起，這是我的錯(cuò)。I’msry.It’smyfault.97、對(duì)不起，耽擱了。Wearesryfthedelay.98、對(duì)不起，讓您久等了。I’msrytohavekeptyouwaitingsolong.99、您在我們酒店住宿期間一切都滿意嗎？Isev

11、erythingsatisfactiontoyouduringyourstayinourhotel100、抱歉得很，耽誤了您這么多的時(shí)間。I’msrytohavetakenupsomuchofyourtime.101、我妨礙您了嗎？AmIinyourway.102、請(qǐng)?jiān)徫业拇中?。Pleaseexcusemycarelessness.103、希望您能原諒我。Ihopeyou’llpardonme.104、我必須向您道歉。Imustapo

12、logizetoyou.105、費(fèi)神了。I’mmuchobligedtoyou.Muchobliged.106、麻煩您了。Thanksfthetrouble.107、謝謝謝謝您了。ThanksThankyou.108、您太好了。It’sverykind(goodnice)ofyou109、您想得十分周到。It’smostthoughtfulofyou.110、我應(yīng)該非常感謝您。Ishouldappreciateitverymuch.11

13、1、謝謝您的等候幫助。Thanksfyourwaitinghelp.112、是的。不，不是。Yes.Nonot.113、我明白知道了。Isee.Iunderst.114、一點(diǎn)也不麻煩。Notroubleatall.Nobotheratall.115、我很高興為您效勞。Gladtobeofservice.Mypleasure.116、我很高興給您幫了個(gè)忙。Gladtohavebeenofhelp.117、謝謝您的贊美。Thankyoufy