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1、AssignmentoneChapter1EffectiveEthicalCommunicationatwk1.Whatdoestheexpression‘communicationskills’includeCommunicationskillsmeanreadinglisteningnonverbalspeakingwritingskillscommunicationskillsarecriticaltoeffectivejobpl
2、acementcareeradvancementganizationalsuccess.2.Fewerlayersofmanagementmeangreatercommunicationchallengesffrontlinewkers.WhyTheflatteningmeansfewerlayersofmanagersseparatedecisionmakersfromfrontlinewkers.Intraditionalcompa
3、niesinfmationflowsthroughmanylevelsofmanagers.Inflatganizationshoweverwherethelivesofcommunicationareshterdecisionmakerscanreactmequicklytomarketchanges.Restructuredcompaniesganizewkwithhizontalteamsthatallowvariousareas
4、tointeractmeefficiently.Today’sflatterganizationshoweveralsoposegreatercommunicationchallenges.Inthepastauthitarianhierarchicalmanagementstructuresdidnotrequirethateveryemployeebeaskilledcommunicat.Managerssimplyposedalo
5、ngmessagestothenextlevel.Todayhoweverfrontlineemployeesaswellasmanagersparticipateindecisionmaking.Nearlyeveryoneisawriteracommunicat.Businesspeoplepreparetheirownmessagesecretariesnolongercleanuptheirbosses’writing.3.Wh
6、yisalcommunicationconsideredmeeffectivethanwrittencommunicationalcommunicationhasmanyadvantages.Fonethingitminimizesmisunderstingsbecausecommunicatscanimmediatelyaskquestionstoclarifyuncertainties.Fanotheritenablescommun
7、icatstoseeeachother’sfacialexpressionshearvoiceinflectionsfurtherimprovingtheprocess.alcommunicationisalsoanefficientwaytodevelopconsensuswhenmanypeoplemustbeconsulted.Finallymostofusenjoyfacetofaceinterpersonalcommunica
8、tionbecauseitiseasyfeelswarmnaturalpromotesfriendship.4.WhenyouarefacedwithadifficultethicaldecisionwhatquestionsshouldyouaskselfIstheactionyouareconsideringlegalHowwouldyouseetheproblemifyouwereontheoppositesideWhatarea
9、lternatesolutionsCanyoudiscusstheproblemwithsomeonewhoseadviceyoutrustHowwouldyoufeelifyourfamilyfriendsemployercowkerslearnedofyouractionChapter2Professionalism:TeamMeetingListeningNonverbalEtiquetteSkillsAstereotypeisa
10、noversimplifiedbehavialpatternapplieduncriticallytogroups.Thetermwasuseiginallybyprinterstodescribeidenticaltypesetintwoframes.Stereotypesarefixedrigid.Althoughtheymaybeexaggeratedovergeneralizedbeliefswhenappliedtogroup
11、sofpeoplestereotypesarenotalwaysentirelyfalse.Oftentheycontainagrainoftruth.Prototypesthenaredynamicchangewithfreshexperience.Prototypesbasedonobjectiveobservationsusuallyhaveaconsiderableamountoftruthinthem.Thatiswhythe
12、ycanbehelpfulinstudyingcultures.3.Brieflycontrasthighlowcontextcultures.LowcontextculturesHighcontextculturesTendtopreferdirectverbalinteractionTendtounderstmeaningatonelevelonlyAregenerallylessproficientinreadingnonverb
13、alcuesValueindividualismRelymeonlogicEmploylinearlogicSaynodirectlyCommunicateinhighlystructuredprovidedetailsstressliteralmeaningsgiveauthitytowritteninfmationTendtopreferindirectverbalinteractionTendtounderstmeaningemb
14、odiedatmanysocioculturallevelsAregenerallymeproficienttoreadingnonverbalcuesValuegroupmembershipRelymeoncontextfeelingEmployspatiallogicTalkaroundpointavoidsayingnocommunicateinasimplesometimesambiguousmessagesunderstvis
15、ualmessagereadily4.WhyisinterculturalcommunicationincreasinglyimptantwhatmustbusinesscommunicatsdotosucceedThereasonsliein:?Theglobalizationofmarketsmeanthatyoucanexpecttobedoingbusinesswithpeoplefromaroundthewld?Technol
16、ogicaladvancementsintransptationinfmationaremakingthewldsmallermeintertwined?Memepeoplearecomingfromotherculturesthuschangingthecompetitionofthemarketplace.Successfulinteractionrequiresawarenesstoleranceaccommodation.Bus
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