酒店各部門禮貌用語(中英文)

1、武陵源賓館員工禮貌武陵源賓館員工禮貌服務(wù)用語服務(wù)用語一、常用詞匯一、常用詞匯先生女士sirlady衛(wèi)生間ToiletW.Clavatybathroom中餐廳Chineserestaurant西餐廳westrestaurant泡腳feetdipping演藝中心showplace全陪導(dǎo)游tourguide司機driver香皂soap沐浴液shower洗發(fā)液shampoo衛(wèi)生紙toiletpaper電吹風(fēng)hairdrier剃須刀raz毛巾to

2、wels浴巾bathtowel面巾facetowel梳子comb牙刷toothbrush牙膏toothpaste插座plug煙灰缸ashtray信封envelope衣架caathangers濕巾wettowel茶水teas綠茶greentea北京二鍋頭erguotoumadeinBeijing啤酒beer電話號碼telephonenumber房間號碼roomnumber二、方位：二、方位：前front后behind左left右right

3、三、數(shù)字三、數(shù)字0~100zero1one2two3three4four5five6six7seven8eight9nine10ten四、基本禮貌用語四、基本禮貌用語歡迎您下榻我賓館。Welcometoourhotel!歡迎welcome您好Howdoyoudo!Howareyou!早上（上午下午）好。Goodmning(afternoon)晚安！Goodnight!祝您節(jié)日快樂Haveagoodholiday!新年快樂！Happyne

4、wyear!生日快樂！Happybirthday!對不起！Sry!沒關(guān)系！Don’tmentionit!不要緊！Itdoesn’tmatter.別客氣！Youarewelcome!再見！Byebye!請問我能幫到您什么嗎WhatcanIdofyouMayIhelpyou請稍等。Waitamomentplease.不用擔(dān)心。Don’twry!謝謝。Thankyou!不用謝.Notatall.Youarewelcome.That’sOK.五

5、、前廳部日常用語五、前廳部日常用語請把這個燈打開一下。Canyouturnthelightonplease.請把空調(diào)打開一下。Pleaseopentheairconditioner.現(xiàn)在幾點了？Whattimeisit？What’sthetime現(xiàn)在是10：30Itishalfpastteno’clock.請往這邊那邊走。Thiswayplease.Thatwayplease.房卡寄存。Keepyoukeyplease.房間沒有水。Th

6、ereisnowaterintheroom.謝謝您提出的寶貴意見。Thankyoufyouradvises.祝您住店愉快。Iwishyouhaveagoodtimeinourhotel.打擾一下，您的行李到了。ExcusemeHereareyourluggage.您好，您的行李需要寄存嗎？Howdoyoudo.Wouldyouliketokeepyourluggage六、餐飲部日常用語六、餐飲部日常用語請這邊請.Thiswaypleas

7、e.請問先生女士（小姐）需要用餐嗎？Ilostmykeyintheroomcanyouhelpmetoopenthedo房間太熱（冷）了，請開一下空調(diào)好嗎？It’stoohot(cold)Canyouopentheairconditionerplease對不起，打擾了。Execeseme.請問您還需要什么幫助嗎？WhatelsecanIdofyou您需要打掃衛(wèi)生嗎？Wouldyoulikemetocleanupyourroomright

8、nowMayIcleanyourroomnowplease對不起，讓您久等了。Iamsrytokeepyouwaitingsolong.您這邊請。Thiswayplease.歡迎再次光臨。Welcometoourhotelagain.祝您晚安。Iwishyouhaveagoodnight.您一路走好。Haveagoodjourney.祝您旅途愉快。Haveahappyjourney.Haveagoodtrip.您退房嗎？請把房卡交給前臺

9、。Wouldypuliketocheckoutpleasegiveyourroomkeytothefrontdesk.請問您的房間是不是需要維修？HousekeepingmayIhelpyou現(xiàn)在已經(jīng)維修好了，您可以放心休息了。Everythingisallrightyoucanhaveagoodrestnow.這是您的房間，請進。Thisisyourroomcomeinplease.不用謝，這是我們應(yīng)該做的。Youarewelcome

10、.itismyduty.電梯在這邊，這邊請。Theloftisoverherethiswayplease.餐廳在那邊，請那邊走。Therestaurantisovertherethatwayplease.這是您的房卡，請收好。Hereisyourroomkeypleasekeepit.這是您需要的東西，放這里可以嗎？HereareallyouneedmayIlaythemhere小心地面滑。Watchyourstepplease.馬桶堵

11、住了。Thewaterclosetiscloggedup.九、財務(wù)（收銀）部日常用語九、財務(wù)（收銀）部日常用語您好，前臺收銀，請問有什么可以幫到您的？GoodmningfrontdeskcashiermayIhelpyou早上好，麻煩將您的早餐券給我，好嗎？GoodmningMayIgetyourvouchesplease這是您的發(fā)票，請收好。Hereisyourreceiptkeepitplease.請問您是否有貴重物品需要寄存？Do

12、youhavesomethingto請問您的房間號嗎是多少？What’syourroomnumberpleaseMayIhaveyourroomnumber能為您服務(wù)，我感到非常榮幸。Iampleasuretoservicefyou!對不起，您撥的電話正忙，請您稍后再撥好嗎？SrytheCallingisbusynowpleasetryagainlater.我馬上通知服務(wù)員，您請稍等。Iamaskingtheattendantfyouj

13、ustmomentplease.服務(wù)員正在檢查房間，您請稍等。Theattendantischeckingroomjustmomentplease.請問對我們的服務(wù)有什么建議嗎？Whatdoyousugesttoourservices非常感謝您提出的寶貴意見。Thankyourverymuchfyouradvises.這是您的費用清單，請您核對一下。Hereisyourbillpleasecheckit.您好，我們的早餐時間是6：00至