新能源汽車分時租賃運營規(guī)劃方案

1、共享電動汽車，助推公車改革共享電動汽車，助推公車改革—城市分時租賃運營規(guī)劃方案2015年12月2（三）車輛配置.................................................................................................15（四）智能充電設(shè)施建設(shè).......................................................

2、............................151.智能充電設(shè)備選擇.........................................................................................152.電力配套設(shè)施.................................................................................

3、...............16（五）分時租賃運營平臺...................................................................................171.總體框架.....................................................................................................

4、...172.車載智能終端................................................................................................173.智能充電系統(tǒng)................................................................................................184.智

5、能手機App................................................................................................185.綜合客服系統(tǒng)................................................................................................186.運營管理系統(tǒng)..

6、..............................................................................................197.平臺服務(wù)官網(wǎng)................................................................................................19六、服務(wù)方案六、服務(wù)方案......

7、....................................................................................................20（一）服務(wù)團隊.................................................................................................201.運營部.......

8、....................................................................................................202.市場部...........................................................................................................203.運維

9、部...........................................................................................................214.客服部.........................................................................................................

10、..21（二）服務(wù)模式.................................................................................................211.長租服務(wù)........................................................................................................

11、222.短租服務(wù)........................................................................................................223.分時租賃....................................................................................................

12、....224.專車服務(wù)........................................................................................................225.中途換車................................................................................................

13、........236.同城異點還車................................................................................................237.電話預(yù)訂租車................................................................................................

14、238.全天候道路救援.............................................................................................239.計時與里程相結(jié)合.......................................................................................23（三）服務(wù)運營........

15、.........................................................................................241.業(yè)務(wù)流程........................................................................................................242.公務(wù)用車...........

16、.............................................................................................253.個人用車........................................................................................................254.計費辦法.......