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1、,辦公室如何有效地上傳下達(dá)(下),胡鴻杰 中國(guó)人民大學(xué)信息資源管理學(xué)院教授,目 錄,(一)縱向 1、上傳的類型 2、上傳的溝通技巧 3、上傳的時(shí)機(jī)把握 4、下達(dá)的溝通類型 5、下達(dá)的溝通技巧 6、下達(dá)的時(shí)機(jī)把握(二)橫向,三、尋找辦公室管理方式,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:

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3、om/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/

4、 PPT論壇:www.1ppt.cn,(一)縱向,職責(zé)管理范圍內(nèi)已經(jīng)確定的事情,自己拿決定,給上級(jí)定期反饋進(jìn)度或匯報(bào)結(jié)果即可;工作的結(jié)果會(huì)給其他部門帶來(lái)“錢”和“人”的異動(dòng),必須請(qǐng)示。,3、上傳的時(shí)機(jī)把握,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt

5、.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/exc

6、el/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,上級(jí)下達(dá)給你和你部門,和下屬相關(guān)的工作任務(wù),再由你向下

7、傳達(dá)。你對(duì)部門或下屬的直接任務(wù)或其他安排。你接到協(xié)力部門的工作任務(wù)又和你的部門或下屬相關(guān)時(shí),由你再向下傳達(dá)。,4、下達(dá)的溝通類型,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beij

8、ing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/

9、 PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,5、下達(dá)的溝通技巧,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/h

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11、rd教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.co

12、m/jiaoan/ PPT論壇:www.1ppt.cn,對(duì)任務(wù)做充分的準(zhǔn)備,便于自己做好工作安排。將工作安排給本部門最擅長(zhǎng)的人,約好完成時(shí)間、標(biāo)志和檢視點(diǎn)。,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景

13、圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1p

14、pt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,過(guò)程監(jiān)督、檢查以及必要的指點(diǎn)協(xié)助。任務(wù)完成后的評(píng)估。及時(shí)反饋,及時(shí)總結(jié)經(jīng)驗(yàn)。,PPT

15、模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiaz

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19、.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,1、辦文,文書是一個(gè)歷史概念,過(guò)去文書

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22、www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,中共中央辦公廳、國(guó)務(wù)院辦公廳2012年4月16日關(guān)于印發(fā)《黨政機(jī)關(guān)公文處理工作條例》的通知,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PP

23、T模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/po

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27、o/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,公文,為了使其信息準(zhǔn)確,即溝通明確,要使用現(xiàn)代書面語(yǔ)言,采取說(shuō)明、敘述和議論。,PPT模板下載:www.1ppt

28、.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PP

29、T教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:

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32、 PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,公文作為一個(gè)溝通工具,或者作為上傳下達(dá)的工具,國(guó)家條例規(guī)定,公文的管理是由辦公室負(fù)責(zé)。,PPT模板下載:www.1p

33、pt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/

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46、sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/

47、資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,有重要事情需要把大家集中到一起傳達(dá);大家自己要開會(huì);有問(wèn)題涉

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49、www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt

50、.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.

51、com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/exce

52、l/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,“會(huì)議憲法” --《羅伯特議事規(guī)則》,PPT模板下

53、載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/

54、 PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/

55、 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,遵守會(huì)議的原則,確認(rèn)會(huì)議任務(wù)。根據(jù)內(nèi)容確定誰(shuí)來(lái)參加。要有明確的會(huì)議議程。請(qǐng)與會(huì)者提出對(duì)議程的看法,并在會(huì)前更改確定。,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1

56、ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/wo

57、rd/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論

58、壇:www.1ppt.cn,會(huì)議一開始先審查議程、會(huì)議目的及相關(guān)背景。維持會(huì)議重心。鼓勵(lì)與會(huì)者適度參與討論。建立追蹤機(jī)制。,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijin

59、g/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/

60、 PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,上傳下達(dá)也好,溝通協(xié)調(diào)也好,它不是目的,最終的目的是要完成組織安排的任務(wù)。,PPT模板下載:www.1ppt.com/moban/

61、 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1pp

62、t.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com

63、/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/

64、 PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/

65、 PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/ PPT論壇:www.1ppt.cn,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:

66、www.1ppt.com/jieri/ PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.c

67、om/word/ Excel教程:www.1ppt.com/excel/ 資料下載:www.1ppt.com/ziliao/ PPT課件下載:www.1ppt.com/kejian/ 范文下載:www.1ppt.com/fanwen/ 試卷下載:www.1ppt.com/shiti/ 教案下載:www.1ppt.com/jiaoan/

68、 PPT論壇:www.1ppt.cn,3、辦事,現(xiàn)場(chǎng)的方式主要是通過(guò)管理者的講述、傾聽和解決問(wèn)題來(lái)實(shí)現(xiàn)的。,講述,我們叫信息傳遞,實(shí)際上是要把讓對(duì)方做的事情講清楚,它是一個(gè)信息上傳下達(dá)的過(guò)程。因此必須選擇一種被管理者能夠接受的一種方式來(lái)進(jìn)行。,PPT模板下載:www.1ppt.com/moban/ 行業(yè)PPT模板:www.1ppt.com/hangye/ 節(jié)日PPT模板:www.1ppt.com/jieri/

69、 PPT素材下載:www.1ppt.com/sucai/PPT背景圖片:www.1ppt.com/beijing/ PPT圖表下載:www.1ppt.com/tubiao/ 優(yōu)秀PPT下載:www.1ppt.com/xiazai/ PPT教程: www.1ppt.com/powerpoint/ Word教程: www.1ppt.com/word/ Excel教

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