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1、<p><b> 附 錄</b></p><p><b> 附錄A</b></p><p> Along with society's development, the profession competition is day by day intense, how enhances the working effic
2、iency, reduces the management cost, the enhancement service level and enterprise's competitive ability, is each enterprise superintendent most matter of concern. More and more many superintendents thought the impleme
3、ntation computer scientific style management solves this question key. </p><p> The thing flows the transportation enterprise as a result of the profession characteristic, the tradition operating process co
4、mplex, document many, the competition is day by day intense. The more and more many information question emerges, for example: On the one hand, must develop the customer market unceasingly, to the customer basic document
5、, the cargo distribution situation, the contact person likes and the contact method has a more comprehensive understanding, on the other hand, must finish</p><p> The thing class manages the software, is fl
6、ows the transportation enterprise service flow according to the thing, according to relates the enterprise service various class numbers, composes an organic system, causes aspect the and so on service, finance, market i
7、nformation to be able to be convenient, to transmit quickly, and produces each kind of report form after synthesis processing to deliver for each function department and the decision-making strata. The appliance flows th
8、e management soft</p><p> In the past flowed the management emphatically in the enterprise interior work and organization's conformity, to the downriver customer's correspondence, was take serves an
9、d the quality as the main center of gravity. Therefore, the appraisal flows the management achievement and the effect criterion, is mostly by processes the order form period the speed, supplying goods rate and completes
10、the quality to measure. </p><p> Along with the thing flowing industry development, increased the new content in the supply chain management pattern, thing flowing industry had the new ten major tendencies.
11、 </p><p> (1) thing flows the management from thing processing, promotes to in the thing Canadian value plan design, the solution and the management. May provides for the customer -like, and has the persona
12、lization the service, the enterprise gradually changes emphasized the cross enterprise boundary the conformity, causes the maintenance and the management which the customer relates changes more and more importantly. <
13、/p><p> (2) changes the union by the opposition. In the traditional commercial channel, the enterprise mostly take as the center, pursues the self- benefit, therefore often makes the aspect which the enterpris
14、e opposes. However in under the pursue bigger competitive power actuation, many enterprises starts in each commercial circulation function the conformity, through the union plan and the work, forms highly the conformity
15、supply chain channel relations, causes the channel overall result and the effec</p><p> (3) changes the final survey by the forecast. The traditional circulation pattern carries on each thing through the fo
16、recast downriver channel resources to flow the work activity, unfortunately forecasts very little can accurate, thus has wasted many natures and the commercial resources. The emerging thing flows the management tendency
17、is emphasized the channel member's union mechanism, between the member is willing to exchange transport business and the strategy information upstream, in particu</p><p> (4) accumulates by the experien
18、ce changes the vicissitude strategy. The empirical curve has since always been the enterprise uses for to analyze the market competition tendency and the development correspondence strategy method, and the experience whi
19、ch accumulates by the enterprise elders takes the main competition weapon, however the science and technology flies suddenly the progress, the enterprise defends stubbornly already has the experience instead to become th
20、e barrier which the enterpris</p><p> (5) changes the relative value by the absolute value. The traditional finance appraisal will look only some absolute values, the new appraisal method emphatically in th
21、e relative value creation, that is will provide adds the value service in the channel, in the value which the customer will increase the enterprise may account for how many proportions. </p><p> (6) changes
22、 the procedure conformity by the function conformity. In the competition channel intense environment, the enterprise must day by day in a quicker response, the downriver customer's need, thus must effective conformit
23、y various departments' transport business, and acts by the procedure -like operating system, the thing flows the work and the activity has the cross function mostly, cross enterprise's characteristic, therefore t
24、he procedure type conformity is the thing class manages the s</p><p> (7) changes the hypothesized conformity by the vertical conformity. In the traditional channel, some big enterprises carry on the channe
25、l the vertical conformity, to through grasps by the time has a bigger strength, the fact proved this is not successful, instead dispersed enterprise's resources, and weakens the principal work. Today the enterprise m
26、anages the tendency is dedicated nucleus .</p><p><b> 附錄B</b></p><p> 隨著社會的發(fā)展,物流行業(yè)競爭的日趨激烈,如何提高工作效率、降低管理成本、提高服務(wù)水平和企業(yè)的競爭能力,是每一個企業(yè)管理者最為關(guān)注的問題。越來越多的管理者認(rèn)為實行計算機(jī)科學(xué)化管理是解決這一問題的關(guān)鍵。 </p>
27、<p> 物流運輸企業(yè)由于行業(yè)特點,傳統(tǒng)操作過程復(fù)雜,文件繁多,競爭日趨激烈。越來越多的信息問題涌現(xiàn)出來,例如:一方面,要不斷開發(fā)客戶市場,對客戶的基本資料,貨物分布情況、聯(lián)系人的喜好及聯(lián)系方式有較為全面的了解,另一方面,要作好財務(wù)的收付工作,確保運費能按時的收付,欠款一目了然,及時催繳。以往查閱厚厚的文件資料的做法,顯然是不可取的。必須采取更有效的解決辦法。同時收集處理信息的速度、信息的準(zhǔn)確性、安全性,還影響到公司整體
28、的管理水平和決策層對整體業(yè)務(wù)的控制和協(xié)調(diào)。采用計算機(jī)軟件管理信息是解決上述問題的一個行之有效的辦法。 物流管理軟件,就是根據(jù)物流運輸企業(yè)業(yè)務(wù)流程,將企業(yè)業(yè)務(wù)的各類數(shù)據(jù)聯(lián)系起來,組成一個有機(jī)的系統(tǒng),使得業(yè)務(wù)、財務(wù)、市場等方面的信息得以方便、快捷地傳遞,并經(jīng)過綜合處理生成各種報表送交給各個職能部門及決策層。應(yīng)用物流管理軟件系統(tǒng)不僅可以節(jié)省大量的人力,減少工作中的失誤,對客戶的詢問可以迅速的從電腦中查詢信息答復(fù)客戶,而且可以幫助決策者及時調(diào)整
29、公司經(jīng)營策略,提高公司在同行業(yè)中的知名度,增強(qiáng)公司的競爭力。 </p><p> 過去物流管理著重在企業(yè)內(nèi)部作業(yè)與組織的整合,對下游顧客的對應(yīng),是以服務(wù)與品質(zhì)為主要重心。因此,評價物流的管理業(yè)績和效果的準(zhǔn)則,多半是以處理訂單周期時間的速度,供貨率及完成質(zhì)量來量度。 </p><p> 隨著物流業(yè)的發(fā)展,在物流鏈管理模式上增添新的內(nèi)容,物流業(yè)出現(xiàn)了新的十大趨勢。 </p>
30、<p> ?。ㄒ唬┪锪鞴芾韽奈锏奶幚?,提升到物的加值方案設(shè)計、解決和管理上??梢詾榭蛻籼峁┒壬碛喸焓降?,并帶有個性化的服務(wù),企業(yè)逐漸轉(zhuǎn)向強(qiáng)調(diào)跨企業(yè)界限的整合,使得顧客關(guān)系的維護(hù)與管理變得越來越重要。 </p><p> ?。ǘ┯蓪α⑥D(zhuǎn)向聯(lián)合。傳統(tǒng)商業(yè)通道中,企業(yè)間多半以自我為中心,追求自我利益,因此往往造成企業(yè)間對立的局面。然而在追求更大競爭力的驅(qū)動下,許多企業(yè)開始在各個商業(yè)流通機(jī)能上整合,通過聯(lián)合規(guī)
31、劃與作業(yè),形成高度整合的物流鏈通道關(guān)系,使通道整體成績和效果大幅提升。 </p><p> ?。ㄈ┯深A(yù)測轉(zhuǎn)向終測。傳統(tǒng)的流通模式通過預(yù)測下游通道的資源來進(jìn)行各項物流作業(yè)活動,不幸的是預(yù)測很少會準(zhǔn)確的,因而浪費了許多自然及商業(yè)資源。新興的物流管理趨勢是強(qiáng)調(diào)通道成員的聯(lián)合機(jī)制,成員間愿意互換營運及策略的信息,尤其是內(nèi)部需求及生產(chǎn)的資料,使得上游的企業(yè)無需去預(yù)測,流通模式是逐漸由預(yù)測基礎(chǔ)轉(zhuǎn)向終測基礎(chǔ)發(fā)展。 </
32、p><p> ?。ㄋ模┯山?jīng)驗積累轉(zhuǎn)向變遷策略。一直以來經(jīng)驗曲線是企業(yè)用來分析市場競爭趨勢及發(fā)展對應(yīng)策略的方法,并以企業(yè)長年積累的經(jīng)驗作為主要競爭武器,然而科技的突飛進(jìn)步,企業(yè)固守既有經(jīng)驗反而成為企業(yè)發(fā)展的障礙,因此在調(diào)度變化的環(huán)境下,經(jīng)驗及現(xiàn)存通道基礎(chǔ)結(jié)構(gòu)反變?yōu)樽铍y克服的障礙,成功的企業(yè)要建立對策略方向的嗅覺和持續(xù)變遷管理體系才能生存。 </p><p> ?。ㄎ澹┯山^對價值轉(zhuǎn)向相對價值。傳統(tǒng)
33、財務(wù)評價只看一些絕對數(shù)值,新的評估方法將著重在相對價值的創(chuàng)造,亦即在通道中提供加值服務(wù),顧客所增加的價值中企業(yè)可占多少比例。 </p><p> ?。┯晒δ苷限D(zhuǎn)向程序整合。在競爭渠道日趨激烈的環(huán)境中,企業(yè)必須更快響應(yīng)上、下游顧客的需要,因而必須有效整合各部門的營運,并以程序式的操作系統(tǒng)來動作,物流作業(yè)與活動多半具有跨功能,跨企業(yè)的特性,故程序式整合是物流管理成功的重點。 </p><p&
34、gt; ?。ㄆ撸┯纱怪闭限D(zhuǎn)向虛擬整合。在傳統(tǒng)渠道中,一些大企業(yè)進(jìn)行通道的垂直整合,以期對通過掌握有更大的力量,事實證明這并不成功,反而分散了企業(yè)的資源,并將主業(yè)削弱。今日企業(yè)經(jīng)營的趨勢是專注核心業(yè)務(wù),將非核心業(yè)務(wù)委托給專業(yè)管理公司去做,形成虛擬企業(yè)整合體系,使主體企業(yè)提供更好的產(chǎn)品及服務(wù)。 </p><p> ?。ò耍┯尚畔⒈A艮D(zhuǎn)向信息分享。在物流鏈管理結(jié)構(gòu)下,物流鏈內(nèi)相關(guān)企業(yè)必須將物流鏈整合所需的信息與其他企
35、業(yè)分享,否則,無法形成有效的物流鏈體系。 </p><p> ?。ň牛┯捎?xùn)練轉(zhuǎn)向知識學(xué)習(xí)。在可預(yù)見的未來,任何物流程序均以人力來完成。然而,物流作業(yè)多半需要在各個物流據(jù)點和運輸網(wǎng)絡(luò)中進(jìn)行,大約有90%的時間,物流主管無法親自加以監(jiān)控。全球化的發(fā)展趨勢,也增加了物流人力資源管理的復(fù)雜度。物流主管必須將以個別人員技能訓(xùn)練的方式,轉(zhuǎn)向知識基礎(chǔ)的學(xué)習(xí)發(fā)展。 </p><p> ?。ㄊ┯晒芾頃嬣D(zhuǎn)
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