圖書館合作虛擬參考咨詢服務的運行機制研究.pdf

1、廣西民族大學碩士學位論文圖書館合作虛擬參考咨詢服務的運行機制研究姓名：杜文娟申請學位級別：碩士專業(yè)：圖書館學指導教師：蘇瑞竹20090501STUDYoNOPERATINGMECHANISMoFTHELIBRARY’SCOOPERATIVEⅥRTUAI。REFERENCESERVICEAmSTRACTCooperativevirtualreferenceserviceisnotanewservicemodel，whichbasedont

2、heVirtualreferenceservicemodelsBut。itisahigherlevelofthevirtualreferenceservice，itaimedtoprovideuserswithmoreinformationona11ofthefieldswithlittletimeItcanprovidemoreinformationservicethatasingleagencyorsinglesubjectexpe

3、rtscannotmeettheuser’SinformationneedsOnmanyareasComparetothelibrary’Svirtualreferenceservice，cooperativevirtualreferenceservicehasdistinctcharacteristicsItwillbemoresuitedto也einquiryaboutinformationresourceofthemodemsoc

4、ietyInthismodel，Thetraditionalpatternoflibrary’Sinter—librarycooperationisbroken，librariesnotonlycanshareinformationresourcebutalsotheimplementation，humanresource，equipmentresourceandtechnologyresource，usercangettheinfor

5、mationthattheywantatanytimeandanywhereformlibrariesandinformationinstitutions。withouttoworryaboutthetimeandplacerestrictionsoftheinformationagencyThisservicemodelmoreinlinewiththeuser’Snewworkingmethodsandrequirementsint

6、henetworkenvironmentInthispapertheauthordoasystematicsummaryofthetheoryandpracticeincollaborativevirtualreferenceserviceathomeandabroad，andgiveacomparisonofsomeoftherepresentativevirtualreferenceprojectTrytoexplorethespe

7、cificoperationalmechanismsthatsuittothelibrary’Svirtualreferenceserviceofourcountry，includingthestaffmechanism，theusermechanism，theworkingmechanisms，thequalitycontrol，theprotectionmechanismsofintellectualpropertyrights，a