國(guó)開(kāi)04018-管理英語(yǔ)2-任務(wù)7-輔導(dǎo)資料

1、國(guó)開(kāi) 04018-管理英語(yǔ) 2-任務(wù) 7 參考答案說(shuō)明：如果課程題目是隨機(jī)的，請(qǐng)按 CTRL+F 在題庫(kù)中逐一搜索每一道題的答案特殊說(shuō)明請(qǐng)仔細(xì)：課程的題目每學(xué)期都可能更換，所以請(qǐng)仔細(xì)核對(duì)是不是您需要的題目再下載?。。。☆}目 1：—Hello, is that service center? The elevator of our apartment doesn’t work.— : Oh, I d

2、on’t know what’s wrong with it.; Sorry, I’ll have it checked out at once.; Ok, I see.參考答案：Sorry, I’ll have it checked out at once.題目 2：—Why do you look unhappy. What’s the matter?— .: I’m satisfied wi

3、th the good performance of the radio I’ve just bought.; I’m glad to have bought this radio at such a price.; I’m rather disappointed with the poor quality of the radio I’ve just bought.參考答案：I’m rather disappointed with t

4、he poor quality of the radio I’ve just bought.題目 3：—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant?—Waiter: : I’m really sorry about that.;

5、 I don’t think it’s hard.; You’ll get it next time.參考答案：I’m really sorry about that.題目 4：We are under ______ to finish the task within such limited time.: line; pressure; expectation參考答案：pressure題目 5：I don’t know

6、 . I just arrived here two minutes ago.: what’s going on; how is going on; who is going on參考答案：what’s going on題目 6：二、閱讀理解：閱讀下面的短文，根據(jù)文章內(nèi)容從 A、B、C 三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。their needs and preferences.{A; B; C}A. 焦點(diǎn)小組是顧客的代表，他們的工作是把你的需求

7、和喜好提供給顧客。B. 焦點(diǎn)小組是顧客的代表，他們的工作是給顧客提供需求和喜好。C. 焦點(diǎn)小組是顧客的代表，他們的工作是給你提供他們的需求和喜好。2. Angry customers tend to aim their dissatisfaction and complaints at staff members.{A; B; C}A. 憤怒的顧客往往會(huì)把員工當(dāng)做他們發(fā)泄不滿(mǎn)和抱怨的目標(biāo)。B. 憤怒的顧客計(jì)劃把對(duì)員工的不滿(mǎn)和抱怨當(dāng)做目標(biāo)

8、。C. 憤怒的顧客趨向于把員工的不滿(mǎn)和抱怨當(dāng)成目標(biāo)。3. You will do everything within your power to try and resolve the situation.{A; B; C}A. 你會(huì)在權(quán)利范圍內(nèi)盡一切努力解決問(wèn)題。B. 你會(huì)在意志范圍內(nèi)盡一切努力解決問(wèn)題。C. 你會(huì)在力量范圍內(nèi)盡一切努力解決問(wèn)題。4. Having patience with your customers and wi

9、th yourself will go a long way in winning over hostile customers.{A; B; C}A. 對(duì)顧客和對(duì)自己有耐心將走很長(zhǎng)的路才能贏得生氣的顧客對(duì)你工作的支持。B. 對(duì)顧客和對(duì)自己有耐心將在贏得生氣的顧客對(duì)你工作的支持方面大有幫助。C. 對(duì)顧客和對(duì)自己有耐心將會(huì)很難贏得生氣的顧客對(duì)你工作的支持。5. To communicate precisely what you want

10、to say, you have to frequently need to define key words.{A; B; C}A. 要簡(jiǎn)明扼要地表達(dá)本意，就必須不斷定義關(guān)鍵詞。B. 只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意。C. 要準(zhǔn)確表達(dá)你的本意，就必須不斷定義關(guān)鍵詞。參考答案：子問(wèn)題 1：C; 子問(wèn)題 2：A; 子問(wèn)題 3：A; 子問(wèn)題 4：B; 子問(wèn)題 5：C題目 12：The more information you can