洲際客房領(lǐng)班工作描述(中英文)

1、CopyrightInterContinentalHotelsGroupLastUpdated:八月302019Page1of4洲際客房領(lǐng)班工作描述JOBTITLE:HousekeepingCaptain職位：職位：客房領(lǐng)班AREADEPARTMENT:RoomsDivisionHousekeeping部門：部門：客房部JOBB:8級別：級別：8HOTELLEVEL:V酒店星級：酒店星級：5REPTSTO:HousekeepingSup

2、ervis上級：上級：客房部主管POSITIONSSUPERVISED:RoomAttendantHousekeepingCodinatRoomValetHousekeepingderTaker職位監(jiān)督：職位監(jiān)督：客房服務(wù)員JOBSCOPE:Responsibleftheoperationalefficiencyofallhousekeepingareastheservicedeliveryofthoseareaswithinbudge

3、tedguidelines.PromotesthedesiredwkculturearoundthefivecevaluesofTrustIntegrityRespectOneTeamServiceoftheInterContinentalHotelsGroupthebrethos.職責范圍：職責范圍：負責客房部所以區(qū)域的有效運作及該區(qū)域在預(yù)算方案內(nèi)的運送服務(wù)。圍繞五大核心理念：信任、誠實、尊重、團隊及服務(wù)提升洲際酒店集團的品牌價值及企

4、業(yè)文化理念。TESTIMONIAL:IherebyconfirmhavingreadthedutiesagreetoperfmthesedutiesassetoutintheJobDeiontotherequiredstards.我確認已閱讀職責，并按照以上所描述工作要求的標準執(zhí)行我的職責。Signature:……………………………………………………………………………………………Date:……………KeyKeyResponsibilit

5、iesResponsibilities重要職責重要職責CopyrightInterContinentalHotelsGroupLastUpdated:八月302019Page3of4?優(yōu)悅會客人預(yù)抵房?LiaisewithFrontOfficefguesthotelrequirements?椐客人和酒店要求與前廳部保持聯(lián)系。?Ensureguestvaletisprocesseddeliveredinatimelymanner?確?？腿?/p>

6、的洗衣被及時地處理和遞送。?Codinatespecialprojects(egiteroomsvermincontrolwindowcarpetcleaningroominventies)?協(xié)調(diào)方案（房間的布置、蟲害的控制、窗戶及地毯的清潔、房間的財產(chǎn)）?Manageallspecialrequestsmadebyguests?處理客人的特殊需求。?Ensureconsistencywithinthedepartment?確保部門內(nèi)部

7、的一致性。?Managementoflostpropertyfthehotel?處理酒店的失物招領(lǐng)問題?Ensureyouhavecompleteknowledgeofroomtypeslayoutsfacilities?確保已熟知房間類型、布局和設(shè)施相關(guān)知識。?Managestageareas?管理庫房區(qū)域。?Maintainadequatestocklevels?維持足夠的庫存水平。?Completestocktakesasrequ

8、ired完成必需的庫存量。?Conductsshiftbriefingstoensurehotelactivitiesoperationalrequirementsareknown?管理排班事項以確保酒店的活動和運作的要求眾所周知。HumanHumanResourceResourceTrainingTrainingResponsibilitiesResponsibilities?WkswithSuperiHumanResourceMan