terminology 酒店專(zhuān)業(yè)術(shù)語(yǔ)

1、TERMINOLOGY酒店專(zhuān)業(yè)術(shù)語(yǔ)A:AdjoiningRooms:Twoseparateroomswithacommonwall.相鄰房間AdvanceDeposit:Paymentinadvanceonanaccountpritotheguest`sarrivalindertoassurearoom.beingheldafter6:00pmguaranteereservation.預(yù)收定金Allowance:Areductionin

2、theguest`sbill(folio)resultingfromeitherunsatisfactyserviceapostingerr.調(diào)賬ArrivalTime:Thedayaguestisexpectedtoregisterwiththehotel.預(yù)抵日期A(yíng)mbulatyRoom:Roomespeciallyequippedfwheelchairpatients.殘疾人房ASAP:AsSoonAsPossible盡快Aver

3、ageRoomRate:TheaveragenumberofdollarsderivedfromthesaleofroomsThisiscalculatedbydividingtotalroomrevenuebythevumberofroomsold.Therateshouldberateexclusivebreakfastroomsurges.平均房?jī)r(jià)Availability:Denotesaconditionalstatusofro

4、oms.SPACKAVAILABLEmeansaroomcanbeobtainedthroughreservationregistration.出租率B:BacktoBack:Thisiswhenonegroupisbroughtintothehoteljustasanothergroupisreadytodepart預(yù)抵和預(yù)離是同一間房Blocked:Areservationfwhichaspecificroomhasbeenrese

5、rved.所房BucketCheck:Verificationthatinfmationonregistrationcardsisidenticaltoinfmationofthecomputer.掛牢Booked:Reservationscanonlybeacceptedfagroupconventionstillholdingopenroomblocks.預(yù)定C:CallAccounting:Computersystemthattr

6、acksguesttelephonecalls.電話(huà)計(jì)費(fèi)系統(tǒng)CancellationNumber:Numbergiventoacustomerwhoiscancelingaguaranteedreservation.ThenumberappearsontheComputerScreenwhenareservationiscancelled.刪除預(yù)定號(hào)碼CheckIn:RefertoCI.Thefmaliticsattendanttoar

7、rivalatahotelincludingsigningofregistrationcard.辦理入住ChcekInTime:Hotelstardcheckintimeis14:00CheckOut:RefertoCO.Thefmalitiesattendanttodepartureoftheguestthesettlementoftheaccount.退房CheckOutTime:Hotelstardcheckouttimeis12

8、:00noon.OnlyPriityClubRewardmemberentitledlatecheckouttill14:00.thelatestcheckouttimeis16:00whichshouldapprovedbythehotelmanagement.Anlatecheckoutisapprovedmustbenotedinthedeparturetimefield.退房時(shí)間occupancy.每周所要做的預(yù)報(bào)FullHou

9、se:Allroomsoccupiednoroomsleftfsale滿(mǎn)房G:GrMasterKey:Keythatwillopenallhoteldospinourlocks.萬(wàn)能鑰匙GrossRevenueRept:Reconciliationofallactivityinthehotelbasedinstatisticsdollars.Thisisdonedailybytheaccountsdepartments.收益報(bào)告Grou

10、pBusiness:RoomreservationbookedthroughtheSalesDepartmentten(10)roomsme.公司團(tuán)隊(duì)，通過(guò)銷(xiāo)售部預(yù)定的房間并且總數(shù)在10間以上GroupRoomBlock:SpeciallyassignedgroupofroomsfaSalesDepartmentgroup.團(tuán)隊(duì)鎖房GTD:Guaranteed.擔(dān)保預(yù)定GTDNoShow:Aguestwithaguaranteedres

11、ervationwhodoesnotarrive.擔(dān)保預(yù)定但未到GuaranteedReservation:Areservationwhosepaymentisguaranteedistheeventofanoshow.Thesearemade擔(dān)保預(yù)定GNR:Guestnamerecd.客人姓名記錄表L:Latege:Ahotelgethatarrivesatthefrontdeskfbillingaftertheguestshavec

12、heckedout.追帳LateArrival:Aguestwithareservationwhoexpectstoarriveafterthecutoffhoursonotifiesthehotelaccdingly.有預(yù)定的客人晚到達(dá)酒店LetterOfCredit:AlettersubmittedoncompanystationerytothehotelCreditManagerrequestingbillingprocedure

13、s.WhenapprovedbytheAccountsdepartmenttheFrontDeskisgivenguest`snameinfmationsothattheaccountwillbehledproperlyatcheckout.LongStayingGuest:Agueststaysinthehotelcontinuouslyexceeds15days.長(zhǎng)住客（連續(xù)15天）M:MarketCode:Codesestabli

14、shedfdifferentmarketsusingourhotel.市場(chǎng)代碼MasterAccount(MasterFolio):Onefoliopreparedfgrouponwhichallgroupgesareaccumulated.團(tuán)隊(duì)主帳（假房）MasterKey:Willopenalmostalldosinthehotelbutwillnotopenpinoutlocks.酒店總鑰匙MOD：ManagerOnDutythe