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1、<p> How to troubleshoot connectivity issues in SQL</p><p> Server 2000</p><p> Chris Tull, Microsoft Help and Support</p><p> This article can help you to resolve connecti
2、vity problems with Microsoft SQL Server 2000.</p><p> This article contains descriptions of common connectivity problems and the steps that you can</p><p> take to help resolve your connectivi
3、ty problems.</p><p> SQL Server 2000 supports several methods of communication between the instance of SQL</p><p> Server and the client applications. If your client application and the instan
4、ce of SQL Server reside</p><p> on the same computer, Microsoft Windows interprocess communication (IPC) components, such</p><p> as local named pipes or the Shared Memory protocol, are used t
5、o communicate. However, when</p><p> the client application and the instance of SQL Server reside on ditTerent computers. a neiwork IPC,</p><p> such as TCP/IP or named pipes, is used to commu
6、nicate.</p><p> SQL Server 2000 uses Net-Library, a DLL, to communicate with a particular network protocol. A</p><p> matching pair of Net-Libraries must be active on the client computer and t
7、he server computer to</p><p> support the network protocol that you want to use. For example, if you want to enable a client</p><p> application to communicate with a specific instance of SQL
8、Server across TCP/IP, the client</p><p> TCP/IP Sockets Net-Library (Dbnetlib.dll) must be configured to connect to the server on the</p><p> client computer. Likewise, the server TCP/IP Socke
9、ts Net-Library (Ssnetlib.dll) must listen on the</p><p> server computer. In this scenario, the TCP/IP protocol stack must be installed on both the client</p><p> computer and the server compu
10、ter.</p><p> After you install SQL Server 2000, you can configure the properties of the client Net-Libraries by</p><p> using Client Network Utility. You can configure the properties of the se
11、rver Net-Libraries by</p><p> using Server Network Utility (Svrnetcn.exe). The server Net-Libraries are installed during the</p><p> installation of the server tools in SQL Servef Setup. Howev
12、er, some of the server Net-Libraries</p><p> may not be active. By default, SQL Server 2000 enables and listens on TCP/IP, named pipes, and</p><p> Shared Memory. Therefore, for a client to co
13、nnect to a server computer, the client must connect</p><p> by using a client Net-Library that matches one of the server Net-Libraries that is currently being</p><p> used by the instance of S
14、QL Server.</p><p> For additional information about SQL Server communication components and Net-Libraries, see</p><p> the following topics in SQL Server Books Online:</p><p> .
15、 Communication Components</p><p> . Client and Server Net-Libraries</p><p> . Managing Clients</p><p> Troubleshoot connectivity issues</p><p> Most of
16、the connectivity issues that you may notice in SQL Server 2000 0ccur because of</p><p> problems with TCP/IP, Windows authentication, or a combination of TCP/IP and Windows</p><p> authenticat
17、ion.</p><p><b> 8</b></p><p> Important Before you start to troubleshoot connectivity issues in SQL Server 2000, make sure that</p><p> the MSSQLServer service is sta
18、rted on the computer that is running SQL Server.</p><p> Verify your DNS settings</p><p> The name resolution process in Domain Name System (DNS) is used to resolve the IP address</p>&
19、lt;p> to the name of the instance of SQL Server. If the name resolution process does not work correctly,</p><p> the instance of SQL Server is not reachable, and you may receive one or more of the follo
20、wing</p><p> error messages:</p><p> SQL Server does not exist or access denied</p><p> General Network Error</p><p> Cannot Generate SSPI Context</p><p&
21、gt; To verify that the name resolution process is resolving the correct server, you can ping the</p><p> server by using the server name and the lP address of the server. To do so, follow these steps:</
22、p><p> 1. Click Start, and then click Run.</p><p> 2. In the Run dialog box, type cmd in the Open box, and then click OK.</p><p> 3. At the command prompt, run the follo
23、wing command:</p><p> ping <Server Name></p><p> Note the lP address that is returned.</p><p> 4. At the command prompt, run the following command (where IP address is
24、the lP</p><p> address that you noted in step 3):</p><p> ping -a <IP address></p><p> Verify that the command resolves to the correct server name. If either of the specifi
25、ed</p><p> commands are not successful, time out, or do not return the correct values, the DNS lookup is not</p><p> working correctly or the problem occurs because of other networking or rout
26、ing issues. To see</p><p> your current DNS settings, run the following command at a command prompt:</p><p> ipconfig /all</p><p> To work around this problem, add an entry for t
27、he server to</p><p> the %systemroot%\system32\drivers\etc\hosts file on the clienr computer. You can also work</p><p> around the problem by connecting to the server by using the Named Pipes
28、Net-library.</p><p> Verify the enabled protocols and aliases</p><p> Connectivity problems may occur if the alias on the client computer is set incorrectly. You</p><p> can vie
29、w the aliases by using Client Network Utility. To do so, follow these steps:</p><p> l. Start Client Network Utility. If the SQL Server client tools are installed on the computer</p><p>
30、that is running the client application, follow these steps to start Client Network Utility:</p><p> a. Click Start, and then point to Programs.</p><p> b. Point to Microsoft SQL Server
31、, and then click Client Network Utility.</p><p> If the SQL Server client tools are not installed on the clieni computer, follow these steps ro</p><p> start Client Network Utility:</p>
32、<p> a. Click Start, and then click Run.</p><p> b. In the Run dialog box, type cliconfg in the Open box, and then click OK.</p><p> 2. In the SQL Server Client Network Uti
33、lity window, click the General tab, and ihen</p><p> enable all the protocols that you want to use.</p><p> Note You must at least enable the TCP/IP protocol and the named pipes protocol.</
34、p><p><b> 9</b></p><p> 3. Click the Alias tab, and then verify the aliases that are configured for the instance of</p><p> SQL Server.</p><p> 4.
35、 Verify the properties of the aliases to make sure that the server name or IP address and</p><p> the protocol are configured corfectly.</p><p> You can create a new alias to test the connecti
36、vity by using the server name, the lP address, Of</p><p> even by using a different protocoL</p><p> Note Earlier versions of Microsoft Data Access Components (MDAC) have a different user</
37、p><p> interface for Client Network Utility. Therefore, if you do not see the options that are listed in this</p><p> article, install a later version of MDAC on the computer that is running the
38、client application.</p><p> Verify that the instance of SQL Server i.s listening correctly</p><p> To verify that the instance of SQL Server is listening on named pipes, TCP/IP, or another<
39、/p><p> protocol that you are using at the client application, open the current SQL Server error log file.</p><p> The SQL Server error log file may contain entries that are similar to the follow
40、ing:</p><p> 2003-11-06 09:49:36.17 server SQL server listening on TCP, Shared Memory, Named Pipes.</p><p> 2003-1 I -06 09:49:36. 1 7 server SQL server listening on I 92.1 68.1.5: 1433, 1
41、27.0.0. I : 1433.</p><p> If you analyze the entries in the SQL Server erfor log file, you can verify that the instance of SQL</p><p> Server is listening on the correct IP address and on the
42、correct port. By default, a default instance</p><p> of SQL Server listens on the port 1433. You can also use Server Network Utility to verify the</p><p> protocol settings for SQL Server and
43、to change the properties in SQL Server, including the</p><p> protocols that can connect to SQL Server and the ports that can be used. For more information</p><p> about using Server Network U
44、tility, see the "SQL Server Network Utility" topic in SQL Server</p><p> Books Online.</p><p> Sometimes, SQL Server 2000 may not bind to port 1433 0r any other specified porc. This
45、problem</p><p> may occur if the port is being used by another application or if you are trying to connect by using</p><p> an lP address that is not correct. Therefore, the TCP/IP connections
46、 to SQL Server may not be</p><p> successful and you may receive the following error message in the SQL Server error log file:</p><p> 2001-11-14 15:49:14.12 server SuperSocket Info: Bind fail
47、ed on TCP port 1433.</p><p> If you cannot connect to the instance of SQL Server by using a TCP/IP connection, try to use the</p><p> named pipes protocol or the Shared Memory protocol. Run th
48、e following command at a command</p><p> prompt to obtain information about the ports that are in use:</p><p> NETSTAT -an</p><p> You can also use the Portqry command-line utili
49、ty to obtain more information about the ports</p><p> that are in use.</p><p> Note For named instances of SQL Server, SQL Server dynamically determines the port and listens</p><p&g
50、t; on the determined port. Therefore, when you start the named instance of SQL Server, SQL Server</p><p> tries to listen on the port that was pfeviously being used. If SQL Server cannot bind to that port,
51、</p><p> the named instance may dynamically bind to a different port. In thai situalion, make sure ihat the</p><p> client application is also set to determine the port dynamically. Alternativ
52、ely, you can also specify</p><p> a static port for the named instance to bind to and to listen on by using Client Network Utility.</p><p> Troubleshoot MDAC Issues</p><p> Conne
53、ctivity problems may also occur because of problems with MDAC. For example, a</p><p> software installation may overwrite some of the MDAC files or change the permissions that you</p><p> must
54、 have to access the MDAC files. You can run the MDAC Component Checker to verify the</p><p><b> 10</b></p><p> MDAC installacion on your computer.</p><p> Note If you
55、 are connecting to a named instance of SQL Server, make sure that you are running</p><p> MDAC 2.6 0r later on your computef. Earlier versions of MDAC do not recognize named</p><p> instances
56、of SQL Server. Therefore, connections to named instances may not be successful.</p><p> You can use the Odbcping.exe utility to verify connections through the SQL Server ODBC driver</p><p> Yo
57、u can also test connectivity to the instance of SQL Server by using a .udl file.</p><p> Troubleshoot firewall issues</p><p> If firewall exists between the client computer and the computer th
58、at is running SQL Server,</p><p> make sure that the ports that are required to communicate through the firewall are open.</p><p> If you use the TCP/IP protocol to connect to the instance of
59、SQL Server, make sure that you can</p><p> use the Telnet program to connect to the port where SQL Server is listening. To use the Telnet</p><p> program, run the following command at a comman
60、d prompt:</p><p> Telnet <IP Address> <Port Number></p><p> If the Telnet program is not successful and you receive an error message, resolve the error and</p><p> th
61、en try to connect again.</p><p> Note Because of issues that were caused by the Slammer virus, the User Datagram Protocol (UDP)</p><p> port I434 may be blocked on your firewall.</p>&l
62、t;p> Troubleshoot authenticacion and security issues</p><p> Connections to SQL Server may not be successful because of authentication failures. If the</p><p> authentication fails, you ma
63、y receive one of the following error messages:</p><p> Login failed for user'<username>'</p><p> Login failed for user 'NTAUTHORITY\ANONYMOUS LOGON'</p><p>
64、 Login failed for user 'null'</p><p> If you receive an error message because of an authentication failure and the error message</p><p> does not mention a specific SQL Server login na
65、me,troubleshoot the problem with Windows</p><p> authentication. You may receive the following error message because of problems with Windows</p><p> authentication:</p><p> Cann
66、ot generate SSPI Context</p><p> The following problems may cause authentication and security issues:</p><p> . Problems occur with NTLM authentication or with Kerberos authentication.<
67、;/p><p> . The domain controller cannot be contacted because of connectivity issues.</p><p> . Problems occur with trust relationships across domains.</p><p> For more in
68、formation about possible causes, see the event logs on the computer. To work</p><p> around connectivity problems with Windows authentication, you can use SQL Server</p><p> Authentication to
69、connect to the instance of SQL Server.</p><p> If the connection is not successful when you use SQL Server Authentication, you receive the</p><p> following error message:</p><p>
70、 Login failed for user'<username>' . Not associated with a trusted connection</p><p> To troubleshoot this problem, follow these steps.</p><p> Warning If you use Registry Edito
71、r incorrectly, you may cause serious problems that may require</p><p> you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems</p><p> that result from u
72、sing Registry Editor incorrectly. Use Registry Editor at your own risk.</p><p> 1. Make sure that the instance of SQL Server is configured to use Windows authentication</p><p> and SQL Ser
73、ver Authentication. To do so, make sure that the following registry keys are on the</p><p> computer that is running SQL Server. For the default instance of SQL Server:</p><p> HKEY_LOCAL_MACH
74、INE\Software\Microsoft\MSSQLServer\MSSQLServer\LoginMode</p><p> For the named instance of SQL Server:</p><p> HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft SQL Server\<lnstance</p>
75、<p> Name>\MSSQLServer\LoginMode</p><p> Make sure that the following registry key values are set:</p><p> Authentication type Value</p><p> Windows authentication onl
76、y 1</p><p> Mixed mode (SQL Server Authentication and Windows authentication) 2</p><p> Note If you make any changes to the registry, you must stop and then restart the instance of</p&g
77、t;<p> SQL Server for the changes to take effect.</p><p> 2. Try to connect to the instance of SQL Server by using different Windows accounts or</p><p> SQL Server login accounts.
78、This can help determine if the connection is not successful because of</p><p> problems with a particular login account. For example, the password of the login account may</p><p> have been ch
79、anged.</p><p> 3. Try to connect to the instance of SQL Server by using different protocols. For example,</p><p> the connections that use the TCP/IP protocol with Windows authentication m
80、ay not be successful,</p><p> but connections that use the named pipes protocol with Windows authentication may be</p><p> successful.</p><p> If you are using certificates, you
81、may receive a Secure Sockets Layer (SSL) security error</p><p> message when you try to connect to the instance of SQL Server.</p><p> Troubleshoot stfess on TCP/IP sockets</p><p>
82、; When you use the SQL Server ODBC driver, the Microsoft OLE DB Provider for SQL Server,</p><p> or the System.Data.SqlClient managed provider, you can disable connection pooling by using the</p>&l
83、t;p> appropriate application programming interfaces (APIs). When you disable connection pooling and</p><p> your application frequently opens and closes connections, the stress on the underlying SQL Ser
84、ver</p><p> network libfary may increase. Sometimes, the Web servers and the JDBC drivers may also try to</p><p> connect to the instance of SQL Server. Therefore, the increase in connection r
85、equests to SQL</p><p> Server may be more than SQL Server can handle. This may stress the TCP/IP sockets, and you</p><p> may receive the following error message in the SQL Server error log fi
86、le:</p><p> 2003-08-07 20:46:21.1 I server Error: 17832, Severity: 20. State: 6</p><p> 2003-08-07 20:46:21.1 I server Connection opened but invalid login packet(s) sent. Connection</p>
87、;<p><b> closed.</b></p><p> For additional information, click the following ariicle numbers to view the articles in the</p><p> Microsoft Knowledge Base:</p><p&
88、gt; 154628 INF: SQL logs 17832 with multiple TCP\IP connection requests</p><p> 328476 TCP/IP settings for SQL Server drivers when pooling is disabled</p><p> Note You may not notice the stre
89、ss on TCP/IP sockets if you are running SQL Server 2000 SP3 0r</p><p> SQL Server 2000 SP3a because a limit on the number of login packets was added. The 17832</p><p> error occurs when you u
90、se third-party drivers to connect to the instance of SQL Server. To resolve</p><p> this problem, contact the third-party vendor and obtain drivers that have been tested to work with</p><p> S
91、QL Server 2000 SP3 and SQL Server 2000 SP3a.</p><p><b> 12</b></p><p> See if the instance of SQL Server is started in single-user mode</p><p> If the instance of SQL
92、 Server that you are trying to connect to is started in single-user mode,</p><p> only one connection can be established with SQL Server. If you have software running on your</p><p> computer
93、that automatically connects to SQL Server, the software can easily use the only</p><p> connection. For example, the following software can automatically connect to the instance of SQL</p><p>&
94、lt;b> Server:</b></p><p> SQL Server Agent</p><p> Third-party backup software</p><p> . Third-party monitoring software</p><p> . Third-party virus
95、 software</p><p> . Microsoft Internet Information Services (IIS)</p><p> . SQL Server Enierprise Manager</p><p> The client application that is trying to connect to th
96、e instance of SQL Server receives the</p><p> following error message:</p><p> SQL Server does not exist or Access Denied</p><p> This error generally occurs during SQL Cluster S
97、etup and service pack setup when the setup</p><p> process starts the instance of SQL Server in single-user mode. The specified applications may</p><p> automatically connect to the instance o
98、f SQL Server using the only available connection, and</p><p> setup is not successful.</p><p> To determine if the instance of SQL Server has been started in single-user mode, check to see if&
99、lt;/p><p> the SQL Server error log file has an entry that is similar to following:</p><p> 2003-07-31 11:26:43.79 spid3 Warning ******************</p><p> 2003-07-31 11:26:43.80 sp
100、id3 SQL Server started in single user mode. Updates allowed to system</p><p><b> catalogs.</b></p><p> Verify named pipes connectivity to SQL Server</p><p> If you ca
101、nnot connect to the instance of SQL Server by using named pipes, make sure that the</p><p> instance of SQL Server is configured to accept named pipes connections.</p><p> Troubleshoot connect
102、ions that time out during the recovery process</p><p> Every time that you start an instance of SQL Server, SQL Server recovers each database.</p><p> During this recovery process, SQL Server
103、rolls back the transactions that are not committed. SQL</p><p> Server also rolls forward the transactions that are committed and the changes that were not written</p><p> to the hard disk whe
104、n the instance of SQL Server was stopped. When the recovery process is</p><p> complete, SQL Server logs the following message in the SQL Server error log file:</p><p> Recovery Complete</p
105、><p> During the recovery process, SQL Server may not accept connections. Clients that try to</p><p> connect to the instance of SQL Server during that time may receive an error message that is&l
106、t;/p><p> similar to the following:</p><p> Timeout Expired</p><p> The SQL Server Agent service may not start because it waits for SQL Server to recover the</p><p> d
107、atabases. Therefore, when you receive the following message in the SQL Server error log file,</p><p> the connections will no longer fail with a timeout error:</p><p> Recovery Complete</p&
108、gt;<p><b> 13</b></p><p> If the recovery process takes a long time, you may have to additionally troubleshoot the</p><p> recovery process.</p><p> Test diff
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