web2.0環(huán)境下企業(yè)b2e門戶系統(tǒng)用戶體驗(yàn)研究

1、華中科技大學(xué)碩士學(xué)位論文Web2.0環(huán)境下企業(yè)B2E門戶系統(tǒng)用戶體驗(yàn)研究姓名：陳朝德申請學(xué)位級別：碩士專業(yè)：管理科學(xué)與工程指導(dǎo)教師：石雙元20090521華 中 科 技 大 學(xué) 碩 士 學(xué) 位 論 文 IIAbstract Web 2.0 technologies have greatly improved the interaction quality in web systems. And Web 2.0 demonstrates

2、 enormous influence in many fields of World Wide Web, as well as increases the possibility of adoption to enterprise web applications. However, these technologies are mainly used in customer-oriented public applications

3、at present, applications in corporate information systems has just begun. The difficulty lies in the fact that corporate information systems are much more complex than public applications such as e-commerce website. Furt

4、hermore, user experience in web-based enterprise information systems has unique characteristics. The study of how to improve user experience quality in web-based enterprise applications has great practical significance.

5、In this research, we examine the factors influencing B2E portals user experience. Firstly, this article introduces the concept and the framework of B2E portal system. And we analyze the possibility of adoption of Web 2.0

6、 technologies and applications to the B2E portals design and development. Then we proposed a Web 2.0-based framework of B2E portals. Secondly, taking into account the characteristics of B2E portals functions and services

7、, a comparative analysis of the B2E portal users and traditionally website users is conducted, based on which we use Herzberg’s motivation-hygiene theory as guidance to identify and distinguish features that may be consi

8、dered motivate and hygiene features from those that could be considered motivators in B2E environments. Thus we can identify various factors that impact user experience in B2E portal environments so as to build the basis

9、 of B2E portals user experience model. Thirdly, coupled with the “information architecture” and “perceived hedonic quality” factors, which are user experience factors, we modify the B2E user satisfaction model and techno