《物業(yè)公司流程化與規(guī)范化管理手冊(cè)》光盤內(nèi)容

1、1弗布克流程化與規(guī)范化管理手冊(cè)系列物業(yè)公司流程化與規(guī)范化管理手冊(cè)配套光盤配套光盤張杰姚小風(fēng)編著人民郵電出版社北京3第7章財(cái)務(wù)管理流程..................................................................................217.1財(cái)務(wù)預(yù)算管理工作流程與標(biāo)準(zhǔn)......................................................

2、.....................217.1.1財(cái)務(wù)預(yù)算管理工作流程................................................................................................................217.1.2財(cái)務(wù)預(yù)算管理工作標(biāo)準(zhǔn).....................................................

3、...........................................................22第8章行政人事管理流程...........................................................................238.1簽訂合同管理工作流程與標(biāo)準(zhǔn).......................................................

4、....................238.1.1簽訂合同管理工作流程................................................................................................................238.1.2簽訂合同管理工作標(biāo)準(zhǔn)......................................................

5、..........................................................24第二部分用制度規(guī)范第9章市場(chǎng)調(diào)研與拓展管理制度................................................................269.1市場(chǎng)調(diào)研管理制度............................................................

6、...................................269.1.1物業(yè)市場(chǎng)調(diào)研管理辦法................................................................................................................269.2市場(chǎng)拓展管理制度...........................................

7、....................................................279.2.1市場(chǎng)拓展控制辦法........................................................................................................................27第10章業(yè)戶服務(wù)管理制度...................

8、......................................................3110.1業(yè)戶入住與檔案管理制度.................................................................................3110.1.1業(yè)戶入住籌備工作制度..................................................

9、............................................................3110.2業(yè)戶投訴分析與物業(yè)報(bào)修管理制度.................................................................3310.2.1業(yè)戶投訴分析規(guī)定..........................................................

10、............................................................3310.3文化活動(dòng)與有償便民服務(wù)管理規(guī)定.................................................................3410.3.1文化活動(dòng)管理制度..........................................................

11、............................................................34第11章工程管理制度................................................................................3611.1物業(yè)接管驗(yàn)收與業(yè)戶裝修管理制度...............................................

12、..................3611.1.1物業(yè)接管驗(yàn)收規(guī)范......................................................................................................................3611.2物業(yè)設(shè)備管理制度......................................................

13、.......................................3911.2.1變配電室工作制度......................................................................................................................3911.2.2空調(diào)機(jī)房管理辦法...............................

14、.......................................................................................42第12章保潔和綠化管理制度.....................................................................4312.1保潔管理制度.....................................

15、................................................................4312.1.2垃圾處理清運(yùn)管理規(guī)定..............................................................................................................4312.2綠化管理制度................