商務(wù)英語聽說實訓(xùn)教程課件

1、書名：商務(wù)英語聽說實訓(xùn)教程 ISBN：978-7-111-37628-6作者：徐志凡出版社：機械工業(yè)出版社本書配有電子課件,Unit OneGreetings and Introductions,ContentsPractical ObjectivesListening Tasks Section A (Questions 1-10)Section B (Questions 11-18)Section C (Que

2、stions 19-29),Speaking Tasks Language FocusPractice Makes Perfect Practice 1: Sample DialoguePractice 2: DiscussionPractice 3: Mini Presentation Practice 4: Role Play,Practical Objectives,(1) To learn how to meet

3、and see off business clients (2) To learn how to introduce yourself and others (3) To learn general manners in greetings,Section A (Questions 1-10)Listen and decide whether the following 10 statements are true (T) o

4、r false (F).,1. Your desire to establish business relations meets our goal. 2. I’d be very glad if you could arrange a visit to your company for me. 3. Flight 5836 is due to arrive at Beijing

5、 airport around 6:30 pm. 4. Mr. Gao, the general manager, went out to meet his guest. 5. It’s a little bit improper if you present your card after you are asked.,(T),(T),(F),(F),(

6、T),6. We often use bilingual business card when meeting foreigners. 7. Please let me introduce President of Sino-American Friendship Association, Mr. Broad Hawley.

7、8. You should pay 280 yuan for the overweight baggage. 9. CAAC Flight 2046 from Shanghai has been delayed for about 45 minutes. 10. It is appropriate to say “ho

8、w do you do” when you meet someone for the first time.,(T),(F),(F),(F),(T),Section B (Questions 11-18)You will hear two conversations. Write down the necessary words or numbers in the spaces provided.You will hear the

9、conversations twice.,Conversation One (Questions 11- 14) Confirming a booking at the Grand Hotel Caller: Mr. _______________(11) Length of stay: May 3rd to the 7th Rooms: ________________________ (12) B

10、uffet restaurant: ____________(13)floor Other service: Morning call at about ______________ (14),Anderson,two double and two singles,second,6:15,Conversation Two (Questions 15 - 18)Look at the note below.You will he

11、ar a man asking another to buy tea.,Telephone Message Date: 25th of November Time: 14:45 Item: buying (15) __________ boxes Purpose: 12 for meeting room, (16) ________ for the office Total money: (17) _________

12、_ dollars Deadline for purchasing: before (18) ___________, November,15,3,300,30th,Section C (Questions 19-29),One (Questions 19-23)You will hear five short recordings.For each recording, decide what job the speaker

13、is doing.Write one letter (A - G) next to the number of the recording.You will hear the five recordings twice.,A Manufacturer B Retailer C Logistics manager D Auctioneer E Marketing Manager F Inventory

14、staff G Civil servant,19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________ 23 _______________________,C,F,G,B,E,Two (Questions 24-29),You will he

15、ar a talk presented by a reporter introducing a new product.For each question 24 – 29 mark letter (A, B, C) for the correct answer.You will hear the following recordings twice.,24. The customers’ desire for new product

16、s is ________ . A. endless B. exciting C. upsetting25. The best way of selling your new product can be _________ . A. demonstrate them on the spot B. stay focused C. make the

17、m more technical26. When the customers decide to buy a company’s product, they prefer to choose _________ . A. its technical features B. its market ability C. its value-added service,27. End users al

18、ways desire _________ . A. the newest products B. the most powerful tools C. raising their productivity with what they have bought28. According to the reporter you will have a huge advantage if ______

19、___ . A. lowering price B. having new products C. having customer confidence29. Many new products are _________ . A. more technical in nature B. low price C. high price,IV Speaking

20、 Tasks,Practice Makes Perfect Practice 1: Sample DialogueLearn to the following sample dialogue and practice.,Who: A (Yang Hong, a lady from a Chinese company), B (Hunter Luis, a gentleman guest)Where: at the airport

21、 A: Excuse me, Sir, are you Mr. Hunter Luis? B: Yes, I’m Hunter Luis, I am from Scotland. A: How do you do? My name is Yang Hong, I work at HRD of Jinshan Mining Company. B: How do you do? Ms. Ya

22、ng? A: It’s great to meet you in such a lovely day. Welcome to Yunnan. B: Thank you. For most British, Yunnan is a most attractive travel destination, especially for its weather, food and cultural diversity.

23、 A: Yes, “Seeing is Believing”. Hope you have a wonderful time in Yunnan. B: Thank you, Ms Yang.,A: You are welcome, on behalf of CEO, Mr. Guo, I come here to meet you. B: It’s great, very glad to meet you

24、. A: Nice to meet you, too. Is this the first time to China? B: Yes, I’ve been looking forward to the journey very much. A: Mr. Luis, here is my business card. You can call me when you stay in K

25、unming. B: OK，thank you so much. Here is my business card. I hope you could keep contact with me through email. A: Yes, I will. Let’s go to our company’s headquarters, Mr. Guo is waiting for you. B: Ok.,Prac

26、tice 2: Discussion,Discuss the following questions with your partner, using as many of the given words and expressions as possible.,1. How do you prepare for meeting a guest at the airport? suit, tie, neat hair and a

27、 bunch of flowers2. What do you think are the most important qualities for a successful receptionist? being punctual, being familiar with the schedule and making reservations3. What kind of gifts do you think are s

28、uitable when seeing westerners off? wax paintings, Chinese silk products, Chinese tea and ethnic handicrafts,Practice 3: Mini Presentation,In this part of the practice you are asked to give a short talk on a business

29、 topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.,WHAT IS IMPORTANT WHEN…? MEETING CUSTOMER AT THE AIRPORT FOR THE FIRS

30、T TIME TIMING FORMAL CLOTHES,WHAT IS IMPORTANT WHEN…? INTRODUCING YOUR GUEST AND YOUR DELEGATION INTRODUCE HIGH-RANK OFFICER INTRODUCE LADIES PRIOR TO GENTLEMEN,WHAT IS IMPORTANT WHEN…? PRESENTI

31、NG AND RECEIVING GIFTS GIFTS WITH CHINESE CULTURAL CHARACTERISTICS ALL LITTLE GIFTS ARE AVAILABLE EXCEPT CASH,Practice 4: Role Play,OneComplete the following conversations in English and practice it with your part

32、ners.,A: Excuse me. Are you Mr. Booth from Canada? B: ___________________________.（是的，我正是） A: I am Zhang Feng, the CFO（Chief Financial Officer）of Sunny High Tech Company. B: _______________________________

33、 . （你好，張女士，很高興認(rèn)識你） A: ____________________________ .（你好，布思先生，很高興認(rèn)識你）Mr. li, general manager of our company, comes to meet you. __________________________________________________

34、 .（我來介紹一下，這位是我們的總經(jīng)理，李先生。這位是來自加拿大的布思先生） C: Nice to meet you, Mr. Booth, welcome to China. B: ___,Yes, I am,How do you do, Ms. Zhang

35、, nice to meet you,How do you do, Mr. Booth, I’m glad to meet you too,Please let me introduce Mr. Li to you. This is our general manager, Mr. Li, and this is Mr. Booth from Canada,They exchange their business cards.

36、（我也很高興見到你，李先生。非常感謝你親自到機場來接我） C: ___________________________________________?（這是我的榮幸，一路上還順利吧） B: Wonderful, it’s very pleasant. C: ______________________________________________

37、 _ ? （我們先送你到酒 店稍事休息，然后去品嘗云南過橋米線，好嗎） B: That sounds good. Do you kno

38、w where the luggage claim is? A: _________________________________________.（是的，就在那兒。我們走吧） A few minutes later. A: The bags seem quite heavy, let me take them. B: Thank you very much, __________

39、____________.（我可以拿一只行李箱的） C: OK. There is a car waiting over there, this way please.,Glad to meet you, too, Mr. Li. Thank you for your coming to meet me at the airport,We’re going to your hotel. After a short break,

40、shall we have a meal of Yunan Over-Bridge Rice Noodles,It’s my pleasure. How was your flight,Yes, it’s over there. Let’s go,I think I can manage one,TwoIn this part you are given a discussion topic. You have 30 seconds

41、to look at the prompt card, and then about 3 minutes to discuss the topic with your partner. After that you will be asked more questions related to the topic.,For two candidates,Etiquette Training Your company is goin

42、g to hold a staff training program on a certain topic about politeness. You have been asked to help with the preparation for the training. Discuss the situation together and decide:What are the most impolite activit

43、ies? What do you think of cigarettes and no-smoking policies?,For three candidates,Etiquette Training Your company is going to hold a staff training program on a certain topic about politeness. You have been asked to

44、 help with the preparation for the training. Discuss the situation together and decide:What are the most impolite activities? What do you think of cigarettes and no-smoking policies?How the company could deal with

45、 any objections from staff who are smokers?,Listening Script,Section A (Questions 1-10)1. We have similar opinions on establishing business relations.2. It would be very appreciated if you could show me around your com

46、pany.3. May I have your attention please! Flight 5836 will arrive in Beijing at 8:30 pm. 4. On behalf of our general manager, Mr. Gao, I come here to meet you. 5. It’s better to give your business card before your gu

47、ests ask for it.,6. It’s necessary to use a bilingual business card when meeting foreigners. 7. Please let me introduce the President of Sino-British Friendship Association, Mr. Broad Hawley.8. Your air ticket’s fare i

48、s 820 yuan.9. CAAC Flight 2046 will take off from Shanghai at 11:45 a.m.10. It is a formal way to say “how do you do” when meeting someone for the first time.,Section B (Questions 11-18),Conversation One (Questions 11

49、- 14) L: Good morning, Grand Hotel of Shanghai, can I help you? G: I want to confirm a booking I made on the Internet five days ago. L: Could you spell your surname please? G: Of course, A-N-D-E-R-S-O-N

50、. L: And when was the reservation for? G: May 3rd to the 7th. L: Just a moment please, let me check it in our computer system. Got it, here we are.,G: Wonderful, two doubles and two singles, is that right?

51、 L: Exactly! Is there anything else? G: Well, could you tell me where buffet restaurant is? L: It’s on the second floor. G: Thank you. By the way, we’ve got an early return flight on the 8th of May, so we’ll

52、 need an alarm call at about 6:15. L: No problem sir, I’ll arrange it now. M: Many thanks.,Conversation Two (Questions 15 - 18),A: Yes, Mr. Taylor, Rod speaking. B: Hello, Rod. Could you buy some tea for our

53、meeting room? A: How many boxes do you want to buy? And how much money do you want to spend? B: Er, 240 bucks for 12 boxes. What do you think? A: I’ll manage. I suggest we buy three more boxes for our office.

54、 B: Let me think…OK! I agree. 15 boxes of tea with 300 dollars. A: When do you want them? B: Before 30th of November. By the way, I want the same flavor as before. A: OK! No worries. B: Thank you. G

55、ood bye. A: See you. Mr. Taylor.,Section C (Questions 19-29),One (Questions 19-23) 19. (M) We produce computer accessories, scanners above all. My job is to plan all the process leading to the assembly of the s

56、canners, and then their eventual delivery to wholesalers. We’re based in Australia, but many of our parts are produced in Vietnam. The scanners are assembled in Australia, and then sold worldwide, especially in Asian cou

57、ntries.,20. (F) I’m in charge of the warehouse here in Hong Kong, but not the assembly plant. It’s my job to work with Smith, who is the manager of logistics department, and make sure that we know exactly what parts

58、we have at any time, and what orders we have coming up. We don’t have much space here, we can’t afford rent expenditure, so it’s important that we only have in stock what is absolutely essential. When a big order is comi

59、ng up, we have to order the parts we need.,21. (M) This report has to be on the Minister’s desk by Tuesday morning. I’ve had the researchers on it for a few months and it’s looking pretty good. I don’t think the gover

60、nment is going to have too much difficulty as the statistics speak for themselves. There is a clear drop in the unemployment figures, even taking into account seasonal factors.,22. (F) Yes, in the past I had to deal w

61、ith a wholesaler, or make massive orders. This wasn’t good for the kind of small shop I have. I didn’t want to have lots of my capital tied up in stock, nor do I have space to store lots of stuff. That’s why working with

62、 Smith is good— their logistics are so good that they can make financial sense out of delivering even only three or four items at a time to me. I get what I want whenever I need it.,23. (M) I think I mentioned to you

63、 all before that at the interdepartmental meeting with the managing director last month, it was put to me that we need to look into expansion into new markets. And I’m quite interested in any questions that anyone in our

64、 department may come up with. You had some excellent ideas for expansion last year when we moved to the Asian market. So if you could all give that some thoughts, I know, Susan, that you said you looked into the possibil

65、ity of further eastern Asian customers on your last trip to Japan, and I’ll be interested in your report, uh, when it’s ready.,Two (Questions 24-29),New product introduction are healthy for the industry. They generate ex

66、citement in the marketplace and sales in your store. Many of your customers are anxious to learn about what’s new. By having just what they’ve been looking for, the company can increase the bottom line while simultaneous

67、ly meeting the end user’s insatiable need for more, better, and faster. At a recent industry convention, I heard a question, “How do we compete with other companies?” My reply is this: stay focused. Identify your adva

68、ntage over them and maximize its potential. When new products come to market, the company becomes more than a place to buy power tools. You become a problem solver for the customer. This is a huge advantage over other co

69、mpanies.,Many new products are more technical in nature. Therefore, they require salesmanship. The only way to get them into the hands of the people for whom they were designed is to take them directly to the job site an

70、d demonstrate them. This is one area where companies can sharpen their competitive edge. Your customers are able to discern the difference between makeshift solutions and application-specific products. By focusing on