inspecting f&b outlets檢查餐飲區(qū)域

1、STARDSTARDSTARDOPERATINGOPERATINGOPERATINGPROCEDUREPROCEDUREPROCEDURE標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序INSPECTINGF&BOUTLETS檢查餐飲區(qū)域TASKNUMBER:任務(wù)號(hào)：任務(wù)號(hào)：PA0021DEPARTMENT:部門(mén)：部門(mén)：Housekeeping客房部DATEISSUED:制定日期：制定日期：August20052005年8月GUESTE

2、XPECTATION:客人期望：客人期望：IexpectRestaurantstobeclean.Iwanttoenjoymyfoodbeverageinthecomftofhygienicsanitizedenvironments.我希望餐廳非常的干凈.我希望在一個(gè)衛(wèi)生清潔的環(huán)境中用餐.TIMETOTRAIN:培訓(xùn)時(shí)間：培訓(xùn)時(shí)間：25minutes25分鐘Whyisthistaskimptantfyouourguests為什么這項(xiàng)任務(wù)

3、對(duì)您和客人如此重要為什么這項(xiàng)任務(wù)對(duì)您和客人如此重要Answers:回答回答:1.Iundersttheimptanceofhavingcleanrestaurants.我明白干凈的餐廳的重要性.2.Itisimptantfustotakegoodcareofourrestaurantsasthiskeepsourimagehigh.很好的維護(hù)餐廳的衛(wèi)生會(huì)提升客人對(duì)我們酒店的印象.3.Wecanshowourprofessionalism

4、.體現(xiàn)了我們的專業(yè)4.WecanincreaseourGSTSsce.增進(jìn)客人的滿意度.WHATSTEPS什么什么步驟步驟HOWSTARDS怎樣怎樣標(biāo)準(zhǔn)標(biāo)準(zhǔn)TRAININGQUESTIONS培訓(xùn)問(wèn)題培訓(xùn)問(wèn)題WHATSTEPS什么什么步驟步驟HOWSTARDS怎樣怎樣標(biāo)準(zhǔn)標(biāo)準(zhǔn)TRAININGQUESTIONS培訓(xùn)問(wèn)題培訓(xùn)問(wèn)題theyareclean.檢查室內(nèi)裝飾品的清潔是否有污跡將坐墊挪開(kāi)檢查底部的清潔狀況.檢查桌椅的清潔狀況.DoIha

5、vetochecktablebytablechairbychair我需要一個(gè)一個(gè)地檢查桌椅的清潔嗎5)Buffetcounter自助臺(tái)Checkaroundbuffetcounterarea.Ensureitisfreeoffoodpingsstains.圍繞布菲臺(tái)檢查確認(rèn)沒(méi)有食品污跡.Whyisthisoftenaparticularlystainedlocation為什么這里是非常容易產(chǎn)生污跡的地方6)Plantsflowers植物

6、鮮花Checkthepotsvasestoensuretheyarecleanfreefmcigarettebutts.檢查花缽的清潔確認(rèn)里面沒(méi)有煙頭.Whyarecigarettesfoundinplantpots為什么花缽里會(huì)有煙頭7)Windows窗戶Checkwindowscurtainstoensuretheyareclean.Alwayspullcurtainscheckbehindthemtoensurethatareah

7、asbeencleaned檢查窗戶和窗簾的清潔注意檢查窗簾的背面區(qū)域的清潔.HowshouldIcleanthewindow我如何清潔窗簾8)Firepreventionfacilities消防器材Checkexitsignstoensureitiscleanwking.檢查安全逃生指示的清潔工作是否正常.Checkfirehoseextinguishertoensuretheyareclean.檢查消火栓和滅火器的清潔.WhydoEm

8、ergencysignsneedtobeclean為什么緊急出口指示需要清潔9)Exitentrancetothekitchen廚房的出入口Checktheflomattoensurethattheyarecleanproperlyplaced.Liftupthemattoensureitiscleanunderneath.檢查地板和墊子的清潔墊子是否正確放置將墊子拿起來(lái)檢查底部的清潔.Whyisitimptanttocleanthee