昂納光通信公司員工情緒管理的理論和實踐.pdf

1、復旦大學碩士學位論文昂納光通信公司員工情緒管理的理論和實踐姓名：余昱申請學位級別：碩士專業(yè)：工商管理指導教師：胡君辰2003050600M294余昱昂納光通信公司員工情緒管理的理論和實踐ABSTRACTAlongwiththehighmarketcompetitionintheworld，theenterprisesaremoreandmoreinvolvinginthecompetitionofhumancapitalInordert

2、osurviveandtodevelopcorecompetitiveadvantages，theenterprisesstarttorealizethatthekeypointishowtoattract，developandretainkeytalentsAtthesametime，HumanResourcesManagementisnolongeronlyanadministrative，lobitismoreonHumanRes

3、ourcesDevelopmentthanjustpersonnelmanagementHumanResource’isalsobeingdevelopedandmanagedasauniqueresourceButthereisstillsometrendofHumanResourceDevelopmentandManagementbeingmaterializedInsteadofmoreattentiononthegenuined

4、ifferencebetweenhumanresourceandmaterialresource，agreatdealofexperimentsandstatisticsskillsarebeingusedinthehumanresourcemanagementtoconcludewhathumanbeingsarethinkingandwhathumanbeingsareneedingatdifferentstage，howhigho

5、rlowefficiencyatdifferentcareercycleandwhatdifierentstimulatemethodsareeffectiveunderdifferentsituationetcWedon’tdenythatthesemethodshaveplayedagreatofrolesinHumanResourceManagement，Thesemethodsstartedfromresearchinghuma

6、nbeingstofindsomerulesofhumanresource，thenfurthestutilizetheserulestostimulatethehumanpotentialandzealSOastorealizetheorganizationmanagementgoalandthebenefitsmaximumButhistoryexperienceprovesthatallthesemethodsarenotall—

7、purposeandhavetheirlimitsorweaknessMaybethereissomeeffectivenessattheoriginalpractice，buttheyalwayslosetheirefficacyoreventobereactiveinalongterm，WhyThiscompletelydependsonthehumanresource’SparticularityThispaperstartsfr

8、omtheparticularityofhumanresource，managetodemonstratethegenuinedifferencebetweenthehumanresourceandotherinesource，Thehumanbeingindividualisdifferentfromeachothernotonlydifferentappearance，butalsodifferentemotionAlthoughP

9、sychologyhasmakecleartheprinciplesofthehumanemotiongenerating，butitcan’tconfirmifthedifferentindividualwouldgeneratethesameemotionunderthesameexternalstimulatingHowtomanagethespecialresource“Regardhuman“itis”trulycareeve

10、ryone’semotionwithhumanismInthispaperwediscusswhatistheemotion，whatisEmotionManagementandtheEmotionManagementinHumanResource，combiningwiththepracticalHumanResourceexperiencesofO—netOpticalcommunicationCompanyEmotionManag

11、ementattemptWaspracticedinthatcompanyandsomepreciousexperiencesweregotteninEmoti’nManagementattemptWehopetoattractmoleattentionoftheHumanResourcespecialistontheEmotionManagementKeywords：Emotion；EmotionManagement，Humanity