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1、標題:TheQualityEffectivenessofMarketingStrategy:EffectsofFunctionalDysfunctionalConflictinIntraganizationalRelationships原文:DiscussingBefediscussingthefindingsimplicationsofthisstudyletusrecapitulateitstheeticalunderpinning
2、spurpose.Thisstudycombinestwofieldsofresearch:strategicdecisionmakingganizationalconflict.Inadditionitextendspriwkonprocessinmarketingstrategybylookingattheantecedentsofnewproductstrategyqualitymarketperfmance.Thepurpose
3、ofthisstudyistoexaminetheantecedentsconsequencesofbothfunctionaldysfunctionalconflictfthequalityofmarketingstrategyfirmperfmance.Consistentwithpriresearchonconflictstrategicdecisionmakingwefoundthatnegativeconflicthadrio
4、usconsequencesfqualityofstrategyperfmancewhereaspositiveconflictimprovedbothqualityofstrategyperfmance.Thisfindingisimptantbecauseitoffersthefirstsystematicempiricalsupptftheiescasehistiesproposingthatdysfunctionalfuncti
5、onalconflictsaredistinctconstructshavedifferingeffectsonganizationaleffectiveness.Thestudyresultsextendpriresearchsuggestthatrelationshipsbetweenganizationaldesignfactsconflictaremecomplexthanpreviouslytheized.Considerth
6、etheeticalpracticalimplicationsofstudyingonlyfunctionalconflictdysfunctionalconflict.Ifresearchfocusesontherelationshipbetweenganizationalfactssaydysfunctionalconflictthenhypothesesnotstatisticallysupptedwouldbeinferreda
7、sindicativeofthefactthattheparticularvariablehadnoeffectonconflict.ThepotentialfthiserrisillustratedbyBarclaywhoconcludedthatteamspirit“appearsnottohaveanimptanteffect“onconflict.Bycontrastwefoundthatalthoughteamspiritha
8、dnosignificanteffectondysfunctionalconflictithadanimptantpositiveeffectonfunctionalconflict.Thuswefoundthatwhereasfmalizationlowereddysfunctionalconflictcentralizationcommunicationbarriersincreaseddysfunctionalconflict.F
9、urtherteamspiritincreasingdysfunctionalconflictloweringpositiveconflictinthedecisionmakingprocess.ConsistentwiththeempiricalfindingsofRuekertWalkercommunicationbarrierswerefoundtoincreasedysfunctionalconflictinthedecisio
10、nmakingprocesswhichinturnloweredthequalityofstrategy.SupptfHypothesis13alsoparallelsthefindingsofGuthMacmillanwhofoundthatalackofcommitmenttoastrategymayresultinpassivecomplianceactiveintervention.Infacttheysuggestedthat
11、discontentmentamongmanagersmayleadtoacounterefftthatcouldsabotagelowerthequalityofstrategy.Otherresearchershavefoundresultsthatarequitesimilartothefindingsthatfunctionalconflictindecisionmakingsignificantlyimprovesthequa
12、lityofmarketingstrategyfmulationimplementation.FexamplealthoughtheydidnotdimensionalizedissentLylesLenzfoundthatdiscouragingdissentloweredtheeffectivenessofplanning.Fiolfoundthatsimultaneousagreementdisagreementisespecia
13、llyvaluableininnovativeeffts.Additionallysuchfunctionalconflictleadstogreaterganizationallearning.Finallyconsistentwiththeexpectationsofmarketingstrategytheyqualitystrategyfmulationimplementationleadtosuperimarketperfman
14、ce.LimitationsFirstourmeasuresffunctionaldysfunctionalconflictshouldbemeappropriatelyviewedasglobalmeasuresfthephenomenafutureresearchshoulddevelomultidimensionalmeasuresffunctionaldysfunctionalconflict.Fexampleourthreei
15、temmeasurefdysfunctionalconflictislimitedtotaskrelatedconflictdoesnotcapturepersonalpersonalityrelatedconflicts.Secondgiventhecrosssectionaldesigncausalitycannotbeestablishedfromthisstudyalone.Ourgoalwiththisstudywastoex
16、aminewhetherthepatternofrelationshipamongvariableswasconsistentwithaspecificproposedcausalundersting.Datawerecollectedbythekeyinfmantapproach.Althoughsomehavepointedoutthatastudyneedstocapturetheperceptionsofmultipleinfm
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