bladesystem matrix project management training

1、Paul Bennett & Vickie StroudJanuary 19, 2010,BladeSystem MatrixTS Project Management Overview,Agenda,Matrix TS Project Management Overview,Matrix “Funnel” Review & Planning Flow ChartESS Matrix Regional Leader

2、ship Team – FunnelPreliminary “Funnel” Planning: Initial Customer ContactInitial HP Technical Review MeetingCustomer Technical Review MeetingCustomer Implementation Planning:Customer “follow-up” Meeting – Data Coll

3、ectionHP Customer Technical Team Review of DataCustomer Implementation:Matrix Hardware ImplementationMatrix Software ImplementationImplementation Service ReportingBackup SlidesPlanning & Reporting document tem

4、plates,Matrix “Funnel” Review & Planning Flow Chart,BladeSystem Matrix,TS Service Delivery Guide,BladeSystem Matrix Implementation Service v1.01 (current version)Matrix TS Project Manager Overview (these slides):ht

5、tp://teams5.sharepoint.hp.com/teams/BladeSystemMatrix/Shared%20Documents/Forms/AllItems.aspx?RootFolder=%2fteams%2fBladeSystemMatrix%2fShared%20Documents%2fProject%20Management%20Templates%2fTS%20Matrix%20Project%20Manag

6、er%20Training&FolderCTID=&View=%7b98CBBA87%2d0598%2d4CC6%2d82C1%2d251A16F5FB2C%7d Service Delivery Guide link:http://enhanced1.sharepoint.hp.com/teams/WW-SDG/SDG/BSMis/default.aspxBladeSystem Matrix Compatibil

7、ity Chart v1.01 document link:http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01723453/c01723453.pdf BladeSystem Matrix Implementation Service v6.0 (next version)Scheduled availability: 2-Feb-2010Matrix 6.0

8、Implementations will be by “exception only” until mid-March 2010“Exceptions” will be customers with a large # of managed servers, who require 64-bit Windows Server for Matrix HP SIM CMS,Matrix Regional Leadership Teams,

9、AmS,APJ,EMEA,AMS ESS Business Manager: Baran, VanceAMS TS PSM: Grasty, PhilAMS TS Delivery: Klesser, CarolAMS TS BDM: Martin, PeggyAMS TS Project Manager: Stroud, VickieWW ESS Matrix Program Mgr: Ledbetter, AndyWW

10、TS Matrix Business Mgr: Bennett, PaulWW TS Matrix PSM: Gatton, Don,APJ ESS Business Manager: Mudgal, ManishAPJ TS PSM: Soe, RitaAPJ TS Delivery: TBDAPJ TS BDM: Chen, Hao HanWW ESS Matrix Program Mgr: Ledbetter, Andy

11、WW TS Matrix Business Mgr: Bennett, PaulWW TS Matrix PSM: Gatton, Don,EMEA ESS Business Manager: Hallmans, BarbaraEMEA TS PSM: Whiteford, JohnEMEA TS Delivery: Walter, DirkEMEA TS BDM: Aiello, BobWW ESS Matrix Prog

12、ram Mgr: Ledbetter, AndyWW TS Matrix Business Mgr: Bennett, PaulWW TS Matrix PSM: Gatton, Don,ESS Matrix Regional Leadership Team – Funnel,Matrix Regional Leadership Team Meets WeeklyNew customers are added to Matrix

13、Tracking SpreadsheetHP Account Team for customer prepares Waiver Request Form (example in Backup slides)Regional ESS Business Manager indicates preliminary priority and preference for Implementation dateRegional TS De

14、livery Operations Resource Management Identifies TS Project Manager for Customer (within 1 workday of meeting)Assigned based on customer implementation locationNotifies Matrix Regional Leadership Team (for entering in

15、Matrix Tracking Spreadsheet)Provides TS Project Manager with Matrix Waiver Request Form & engagement type (POC or customer order)Matrix Regional ESS Business Manager works with HP Account TeamsWhat customer proble

16、m positioned Matrix as recommended solution?Why did customer select Matrix?What benefit is customer expecting from MatrixWhat Matrix features does the customer plan to use?What HP Pre-Sales Matrix post-Implementation

17、 Service support is planned?What additional HP Services were sold to the customer and what expectation was provided to the customer?,Preliminary “Funnel” Planning,Initial Customer Contact,TS Project Manager Reviews Orde

18、r Information (within 1 work day of being assigned PM)Order BoM details (SAN included or customer supplied? Number of Starter & Expansion Kits? Hypervisor? Insight Recovery?)Waiver Request Form informationIs it a

19、POC (self-contained POC staged at HP office, or POC implemented at customer site) or customer order?TS Project Manager schedules meeting with customer technical contact (within 2 work days of being assigned PM)Customer

20、 HP Account Team representative is also invited to meetingOverview with customerOrder information (to confirm with customer)Location of Matrix equipment installation?Preliminary Hardware & Software Implementation

21、 DatesIs customer Data Center ready for equipment?Is customer okay with dates? What flexibility does customer have for other schedule dates?Customer Prerequisite ActionsSee next slide for detailsProvide customer wi

22、th Matrix Compatibility Guide documentInfo documented & reported to Regional Leadership TeamTS Project Manager Identifies any Country Visa RequirementsCoordinates the Visa Request process to completion,Preliminary

23、 “Funnel” Planning,Initial Customer Contact (continued) – Customer Questions,Customer Questions for Prerequisite ActionsCustomer supplied SANType of SAN?Boot from SAN recommended ( Blades & CMS)?Cabling to Virtua

24、l Connect modules (length & type)?Provisioning LUN’s (#”s and sizes)”Customer OS, Hypervisor, & Software Licenses/MediaWhat type Blades (ProLiant only, or Integrity Blades as well)?What specific versions of O

25、S?What specific version of Hypervisors?# of expected managed servers?Average # of VM’s expected per Virtual Host serversLAN IP addresses & LAN/Fabric ports & cablesStrongly Recommended separate LAN’sProduct

26、ionManagement (OA, iLO, VC)DeploymentVMware vMotion,Preliminary “Funnel” Planning (continued),Initial HP Technical Review Meeting,TS Project Manager schedules meeting with HP Technical Team (within 3 work days of bein

27、g assigned PM)Matrix “Mentor” assigned (by Regional TS Delivery Operations Resource Management, or if Regional TS “Master” not available then by ESS WW Matrix Program Manager)Delivery Apprentice “Lead” & “2nd” assi

28、gned (by Regional TS Delivery Operations Resource Management)Notifies Regional Leadership Team (for entering in Matrix Tracking Spreadsheet)Notifies Regional Leadership Team of updates to scheduled Implementation Date

29、(and customer flexibility & readiness)TS Project Manager Logs the Onsite Matrix Hardware Installation Call,Preliminary “Funnel” Planning (continued),Initial HP Technical Review Meeting (continued),Review Matrix Waiv

30、er Request Form data and Matrix Order BoMWhat data is missing?Overview what needs to be done PRIOR to Implementation start datesStart planning follow-up meetings with customer to get information they need to supply (e

31、xamples in Backup slides)Matrix Planning Worksheet Excel spreadsheetExample Virtual Connect Cabling DiagramsDiscuss various Management Servers to be recommendedHP SIM CMSSeparate RDP or s/a SQL Server for CMS?HP SA

32、N CommandView serverHypervisor Management serversIdentify additional Services needed for ImplementationInsight Recovery I&S Service (if customer expecting IR configured)SMP or RDP I&S Services (if customer do

33、esn’t know RDP OS provisioning or SMP P2P/P2V migrations)TS ASE Days (if Regional Pre-Sales not doing post-Implementation Service customer follow-up)Virtual Connect cabling to SAN Fabric and LUN provisioning (if HP SAN

34、) ServicesVMware vSphere I&S Service (if VMware the Hypervisor & customer doesn’t know VMware),Preliminary “Funnel” Planning (continued),Customer Technical Review Meeting,TS Project Manager schedules Customer Te

35、chnical Review MeetingCustomer technical contacts (Server Admin, Storage Admin, LAN Admin)Matrix “Mentor” is invited (who “l(fā)eads” the meeting discussion with the “Apprentice Lead”)HP Account Team representative is inv

36、itedOverview information customer needs to provide (document templates in Backup slides)Planning spreadsheetCabling DiagramsRequest to customer as expected dates above information to be providedReview with customer

37、the updated Implementation Dates expected (dependent on above customer information provided)Discuss with customer the Matrix functionality they are focusing on,Customer Implementation Planning,Customer “follow-up” Meeti

38、ng(s) – Data Collection,TS Project Manager schedules customer follow-up meetingsMentor and “Apprentice Lead” lead the discussionProgress on receiving customer required informationReview Implementation dates & cust

39、omer readinessOverview Matrix Implementation Service expected actionsMatrix Hardware check-out and setup (~1 day)Matrix Virtual Connect cabling to LAN/SAN and LUN provisioning (if customer supplied - ~2 work days)Mat

40、rix Software installation & configuration (~5 work days - ~10 hours/day)Matrix Use Case Demonstrations (~1 work day)Additional Services purchased & actions to be performedHP Regional Pre-Sales post-Implementat

41、ion Service actions,Customer Implementation Planning (continued),HP Customer Technical Team Review of Data,TS Project Manager schedule HP technical team follow-up meetingsMentor and “Apprentice Lead” lead the discussion

42、Progress on receiving customer required informationReview Implementation dates & customer readinessOverview Matrix Implementation Service expected actions (Matrix Project Plan spreadsheet in Backup slides)Matrix

43、Hardware check-out and setup (~1 day)Matrix Virtual Connect cabling to LAN/SAN and LUN provisioning (if customer supplied - ~2 work days)Matrix Software installation & configuration (~5 work days - ~10 hours/day)M

44、atrix Use Case Demonstrations (~1 work day)Additional Services purchased & actions to performHP Regional Pre-Sales post-Implementation Service actionsTS Project Manager verifies Delivery Specialist’s scheduled tra

45、vel to customerLocal Hardware Delivery SpecialistMatrix Delivery Team,Customer Implementation,Matrix Hardware Implementation,TS Hardware Delivery Specialist performs Matrix hardware setupInspects Matrix shipped contai

46、ners to check for any visible damageUnpacks shipping containers to check for any unseen damage or missing equipmentMoves Matrix units to Data Center locationsPlugs in Matrix equipment power cables & performs power

47、-on testing of equipmentReplaces any problem equipmentVerifies all Matrix firmware & hardware console software versions to be correct for MatrixNotifies TS Project Manager of completion of hardware install & a

48、ny issues encountered,Customer Implementation,Matrix Software Implementation,TS Matrix Delivery Team performs Matrix software installation & configurationMatrix Delivery Apprentice “Lead” follows Matrix Setup &

49、Installation Guide (SIG) step-by-stepMatrix “Mentor” oversees to see that SIG is followed and responds to any unusual technical issues during Matrix ImplementationMatrix Delivery Apprentice “2nd” assists the Apprentice

50、 “Lead” to handle any actions that can be performed in parallel, and gets needed experience in performing the Matrix Implementation. Also sends Status updates to Project ManagerCustomer LAN Admin and customer Storage Ad

51、min contacts are available to the Matrix Delivery Apprentice “Lead” for required Matrix connectivity to customer LAN’s and SAN’s,Customer Implementation,Matrix Software Implementation (continued) – Flow Chart,Customer Im

52、plementation,Matrix Implementation Service – Status Reporting,Delivery Apprentice “2nd” to document daily status of the Implementation ServiceIssues encountered & resolutionsTasks performed each dayEmail Status Re

53、port to Project Manager for sharingTS Country Project Manager to incorporate Daily Status Report to Implementation Service Status ReportTemplate of Status Report in Backup slidesEmail to distribution list daily,Backup

54、 Slides,Matrix Implementation Templates,Matrix Waiver Request Form,From Regional ESS Business Manager,Filename in Zip file: Matrix waiver template 20091111.pptx,Matrix Project Plan Template,Matrix v1.01 Project Plan Spr

55、eadsheet,Filename in Zip file: BladeSystem Matrix –Implementation Service – Draft Project Plan 20091119.xlsx,Matrix Getting Started Guide,Filename in Zip file: 20090924_Matrix_GSG.pdf,Matrix Troubleshooting Guide,Filen

56、ame in Zip file: 20090924_Matrix_TSG.pdf,Matrix Planning Guide,Filename in Zip file: 582076-001_Planning Guide.doc,Matrix Planning Worksheet,Filename in Zip file: BladeSystem Matrix-Planning Worksheet rev4.xlsx,Matrix